Hospital Operator Lead

Hospital Operator Lead

Position Highlights:

• Position: Hospital Operator Lead
• Location: Highland Park, IL and Glenview, IL
• Full Time (40 hours per week)
• Hours: Monday-Friday, 10am - 6:30pm, weekends if needed, on-call requirement every other week
• Required Travel: Floating locations between Glenbrook and Highland Park Hospital

What you will do:

• Responsible for ongoing training, coaching and providing feedback for skills development.
• Ensuring proper staffing to handle daily call volume and customer interactions.
• Answer questions from staff and provide needed guidance.
• Anticipate escalation and take over calls when needed
• Measure and report on operator performance metrics and monitoring call activity
• Be able to perform all function of the switchboard operator as they will also handle calls during busy times and fill in for operator vacancy.
• Handles the directory update and on call schedule entry processes
• Prepare weekly/monthly performance reports

What you will need:

• Education: High school diploma or equivalent required, Bachelor's degree in Business Administration, Communications, Healthcare Administration or other related field preferred.
• Certification: Attend and pass vendor training classes on PBX attendant console, directory package and other products used within the operators' environment.
• Experience: 2+ years of experience in a central telecommunications position in a hospital or healthcare related field. 1+ years of demonstrated ability to supervise and build teams.

Benefits:

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.