Information Technology Administrative Analyst

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.

As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

This is 100% on-campus position.

Essential Duties

• Supports and manages all communications and correspondence including telephone, email and written documentation, in addition to compiling and filing meeting records, communications and completed work associated with the office.
• Collecting and interpreting budget and project information for various activities.
• Manages the calendar and planning for meetings, schedules and travel itineraries including arranging room reservations, technology support, record keeping and other support as needed.
• Processes all documents for departments as needed.
• Provides friendly and front-line functions for all guests, inquiries and meetings in the office.
• Communicates with all individuals from across campus and multiple locations including state agencies and other external organizations.
• Acts as a liaison for the IT department to other departments, academic divisions or programs and other agencies or institutions and provides guidance or direction as needed.
• Creates departmental and project reports utilizing multiple systems.
• Regular, reliable and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
• Maintains a status list for all projects along with insuring deadlines are met and expectations exceeded. This includes providing a weekly status project summary to IT leadership.
• Coordinate user training for systems as needed.
• Provide IT support and guidance to students, employees and others as needed.
• Proactively avoids customer problems/conflicts which eliminates intra-departmental conflicts and dilemmas.
• Performs any other related duties as required or assigned.

Rate of Pay $18.55 per hour

Knowledge, Skills, and Abilities

• Ability to build relationships with individuals and teams across the institution and campus locations.
• Ability to be diplomatic and tactful.
• Knowledge of planning, research and analysis techniques and procedures.
• Knowledge of departmental and operational policies and procedures.
• Knowledge of applicable laws, regulations, procurement and accounting principles.
• Knowledge of computer system hardware and software.
• Knowledge of computer user requirements.
• Knowledge of application systems in information systems.
• Knowledge on how to create system and end-user reports and document various procedures.
• Ability to plan and execute systems and organizational analysis and feasibility studies.
• Ability to conduct research and perform quantitative quality assurance reviews.
• Ability to research, prepare and present comprehensive written and oral reports.
• Ability to review results, determine the source of problems/errors and devise corrective actions.
• Ability to discern necessary support actions/input and to write detailed actions and procedures for non-technical personnel.
• Ability to understand relevant detail from oral information and explain technical terms and information.
• Ability to determine costs and resource requirements of projects.
• Ability to organize and conduct meetings and workshops.
• Knowledge of state and federal personnel laws, policies and procedures.
• Must be able to handle highly confidential material efficiently and effectively.
• Should have strong time management, multi-tasking and organizational skills.
• Should be able to work effectively with employees and all levels of leadership.

Physical Demands

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is continuously required to sit, use hands to finger, handle, or feel, talk or hear; regularly required to reach with hands and arms, taste or smell; occasionally required to walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

Environmental Conditions

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Required Education

The formal education equivalent of a bachelors degree in computer information systems or a related field with experience in public administration, general business or a related area which includes data analysis or other job related education and / or experience may be substituted for all or part of these basic requirements.

NWACC is an Equal Opportunity Employer, please see our EEO policy.