Assistant Branch Manager II - Wilmot

GENERAL SUMMARY:
The primary responsibility of the Assistant Branch Manager is to provide direction and supervision to branch staff, in an effort to achieve desired member service and sales goals. This position manages daily branch operations, ensuring compliance to Credit Union procedures and standards. The position level (I or II) is determined based on a combination of total branch members, loans and share as well as the incumbent's level of experience, skill and expertise.

This role is eligible for a language stipend of $200/monthly after 90 days of employment

QUALIFICATIONS:
Minimum Education & Experience Requirements:
* Associate's degree in Business Administration or a related field or equivalent experience
* 5 years banking/credit union experience
o To include 2 years in a lead or supervisory role

OR

High school diploma or equivalent and five (5) years of progressive Vantage West Credit Union experience to include two (2) years of lead or supervisory experience

Minimum Knowledge and Skill Requirements:
* Requires strong member service skills and demonstrated ability to consistently lead, motivate and develop staff
* Must display professionalism and possess excellent business communication skills (verbal and written)
* Requires strong active listening, problem solving and decision making skills
* Must be proficient in Microsoft Office (Word, Excel, Outlook)

COMPETENCIES:
* Directing Others
* Conflict Management
* Decision Quality
* Business Acumen
* Process Management
* Ethics and Values

WORKING CONDITIONS/ENVIRONMENT:
This job requires they stand or sit for the majority of time and be able to lift up to 25 lbs. Must be able to work a flexible schedule Monday through Saturday as needed.

OTHER REQUIREMENTS:
Must comply with and ensure staff adheres to all policies and procedures, including Bank Secrecy Act (BSA). Must be able to obtain license through the Nationwide Mortgage Licensing System & Registry (NMLS).

MAJOR ACCOUNTABILITIES AND TASKS:
1. Manages daily branch operations and ensures employee functions and transactions are accurate, timely, and efficient. Schedules branch staffing.

2. Conducts performance evaluations and creates development plans for branch staff.

3. Mentors employees by providing feedback and action plans on their performance toward sales and service goals.

4. Supports credit union member service objectives and achieves sales goals by ensuring staff is actively cross-selling and referring products and services to members.

5. Provides leadership to department staff. Observes and coaches teams on the proper behaviors, sales techniques, service expectations and compliance guidelines.

6. Ensures staff maintains comprehensive, current knowledge of products and services through completion of all required training and updates.

7. Provides high level service to Credit Union members and associates. Maintains a professional work environment and appearance.

8. Ensures branch compliance through monitoring, tracking, and completing appropriate transaction reports, transaction logs and security records and reports all suspicious activity to the appropriate department. Maintains and regularly reviews the controls over negotiable items, asset inventory, security procedures, etc.

9. Resolves difficult member service situations, builds strong member relationships and ensures member satisfaction through proactive problem resolution.

10. Performs other duties as assigned.

Salary range is $55,011.12 -$72,202.09. Job Grade, EX 12. Final salary is dependent on candidate's experience and qualifications.

Equal Opportunity Employer Veterans Disabled