Sales Administrator

Title: Sales Administrator

Duration: 6 months with possible extension

Location: Santa Rosa, CA 95403

Responsibilities:

• Responsible for timely execution of new account set-ups and ongoing post-implementation account updates across multiple software platforms and databases for the Client's Toxicology Government Services clients, with attention to data accuracy and documentation needs.
• Ongoing, proactive monitoring of the Customer Service queue system to take new tickets and consistently follow up on existing/pending tickets to ensure timely ticket completion in line with key performance indicator (KPI) expectations.
• Identify, document, escalate, and resolve problems as they arise.
• Work with the Implementation Specialist Lead to review and revise the necessary Implementation processes and internal guidelines related to client account administration procedures for improved effectiveness, efficiency, and customer satisfaction.
• Work with counterparts in the Sales, Customer Support, IT, Finance, and Toxicology Support teams to maintain accurate client data in the system.
• Meet and maintain productivity, quality, and attendance performance metrics.
• Other duties and special projects as may be assigned.

Qualifications:

• A high school graduate with two to three years of related experience and/or training or an equivalent combination of education and experience. A four-year degree from an accredited college or university is preferred but not required.
• Strong organizational skills are critical, including attention to detail and multi-tasking skills. Must be able to manage several open issues and continue working on them until closed with resolution while potentially working on special projects.
• Experience with corporate culture along with an excellent customer service mentality.
• Must possess adequate keyboarding skills necessary for quick, efficient data entry.
• Proficiency in Excel, Word, and Outlook.
• Salesforce CFM knowledge preferred.
• Excellent verbal and written communication skills.
• Exceptional time management and analytical skills, as well as self-motivation.
• Positive and helpful attitude.
• Strong initiative and attention to detail.