Sales Administrator
 Equiliem | |
 United States, California, Santa Rosa | |
 Nov 10, 2024 | |
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RESPONSIBILITIES
* Responsible for timely execution of new account set-ups and ongoing post implementation account updates across multiple software platforms and databases for Government Services clients with attention to data accuracy and documentation needs. * Ongoing, proactive monitoring of the Customer Service queue system in order to take new tickets and deliver consistent follow-up on existing/pending tickets for timely ticket completion in line with key performance indicator (KPI) expectations. * Identify, document, escalate, and resolve problems as they arise. * Work with Implementation Specialist Lead to review and revise the necessary Implementation processes and internal guidelines related to client account administration procedures for improved effectiveness, efficiency and customer satisfaction. * Work with counterparts in the Sales, Customer Support, IT, Finance and Toxicology Support teams to maintain accurate client data in the system. * Meet and maintain productivity, quality and attendance performance metrics. * Other duties and special projects as may be assigned. IDEAL QUALIFICATIONS OF A SUCCESSFUL CANDIDATE * High school graduate with two to three years related experience and/or training; or equivalent combination of education and experience. Four-year degree from accredited college or university preferred but not required. * Strong organizational skills are critical, including attention to detail and multi-tasking skills. Must be able to manage several open issues and continue to work them until closed with resolution while also potentially working on special projects. * Experience with corporate culture along with an excellent customer service mentality. * Must possess adequate keyboarding skills necessary for quick, efficient data entry. * Proficiency in Excel, Word and Outlook essential. * Salesforce CFM knowledge preferred. * Excellent verbal and written communication skills. * Exceptional time management and analytical skills, as well as an ability to self-motivate. * Positive and helpful attitude. * Strong initiative and attention to detail. | |