Patient Access Rep Riverside 3

The Patient Access Representative is responsible for correct registration, insurance and benefit verification, financial requirements and functions related to patient intake.

Duties include, but are not limited to, the following:

• Serves as primary patient contact for registration, a broad range of payer benefits verification and authorization. Integrates the functions of registration, benefits verification, payer authorization and payment arrangements. Assesses patient's financial needs, assists patient with insurance and financial questions, and if appropriate; advises on payment options and available Carilion and community assistance.
• Monitors work queues and reports to ensure all insurance, demographic, and eligibility information is obtained and entered accurately in accordance with established policy and procedure. Ensures patient signatures are obtained on all required documents.
• Serves as resource person for patient, physician, office staff, various facilities, service lines, and outside agencies utilizing effective communication, courtesy and professionalism in all interactions.

M-F between 7a-5p; weekend/evenings (rare) as needed

Education: High school graduate or GED.

Experience: Registration and/or previous insurance experience preferred.

Licensure/Certification: None required.

Other: Knowledge of medical terminology, basic keyboard and PC. Knowledge of office procedures and equipment. Strong organizational and professional communication skills necessary. Must be organized and self-motivated. Must have knowledge of software applications. PAS Medical Terminology course completion and certification required during the first year of employment.

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.