Deposit Account Services Specialist II

Location: Stuart, FL

JOB SUMMARY:

The Deposit Account Services Specialist is responsible for the oversight and management of various deposit account operations. This role is pivotal in ensuring the integrity and accuracy of account processing, maintenance, and monitoring. The Specialist will handle tasks such as Signature account monitoring, CDARs account maintenance, managing chargebacks, updating customer account information, reviewing dormant accounts, and addressing overdrafts among other related activities.

The Deposit Account Services Specialist will have responsibility for the completion of day-to-day activities as assigned and will be responsible for creating positive customer experiences and mitigating potential losses to the bank while demonstrating Seacoast Core Competencies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Signature Account Monitoring: Regularly review and verify signature cards for authenticity and compliance with bank policies.
• CDARs Account Maintenance: Oversee the maintenance of CDARs accounts, ensuring accurate and timely record-keeping.
• Charge Backs: Process chargeback transactions in accordance with bank procedures and federal regulations.
• Customer Account Maintenance: Update and maintain customer account information to reflect current and accurate data.
• Dormant Accounts: Monitor and manage dormant accounts, performing due diligence to prevent fraudulent activity.
• Deposit Account Activities: Perform additional deposit account-related tasks as required, ensuring operational efficiency and compliance.
• Assists teammates in research and completion of tasks.
• Participates in a positive teamwork environment.
• Completes timely execution of tasks.
• Researches and corrects issues.
• Adheres to regulatory and vendor requirements.
• Processes, verifies and balances related accounts as assigned.
• Ensures accurate record and bookkeeping.
• Has ownership of self-development.
• Displays commitment to Seacoast's 4 Promises

• Adheres to the highest legal and ethical standards applicable to our industry, while observing both the spirit and letter of all government regulations and laws, and bank policies and procedures.
• Ensure adherence to AML/BSA requirements, operational procedures, audit procedures, risk/control expectations, dual control, security, Business Continuity, and all other regulated banking requirements.
• Adhere to Seacoast Bank's Code of Conduct.

EDUCATION and/or EXPERIENCE:

• 3-5 years related Operations experience.
• Minimum 3 years Customer Service Experience
• Proven accuracy and thoroughness
• Analytical and problem-solving skills.
• Able to work independently.
• Good written and verbal communication skills
• Must be proficient in PC functions including MS Word, Excel, PowerPoint, Outlook, and all bank related systems with the ability to learn other computer systems/programs quickly.
• Adapts easily to change in the work environment.
• Proactively asks for help/stretch assignments.
• High school diploma required.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.

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