Quality Control Analyst II

Location: This position can be located in either Maitland or Stuart, FL.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Perform sample selections of deposit and loan products or services for quality review in accordance with internal policies, standards, and procedures.
• Assist in the development of deposit and loan quality control checklists.
• Perform quality control reviews of the loan origination, funding, and servicing processes performed by Seacoast Bank employees in accordance with services offered to financial institution clients and their associated credit and risk policies.
• Deposit account onboarding review may also be performed on an ad hoc basis.
• Review documentation supplied in support of loan applications to confirm all required documentation was supplied, and requirements were met. Perform calculations to confirm accuracy of loan details and data and compliance with regulatory requirements for each loan type reviewed.
• Document results of quality control audits performed, including supporting data that may assist in the identification of error trends, issues, or opportunities for additional training of cross-functional teams
• Prepare quality control reports to be shared with internal management teams and applicable clients detailing observations and recommendations to further enhance and improve current processes
• Assist the Audit & Compliance in addressing remediation and training with impacted business units.
• Analyze deposit, lending, and other operational policies, standards and procedures as appropriate to ensure accuracy, alignment, and adherence with current guidelines set for Seacoast and/or their clients
• Gather and organize data in order to monitor the status of action plans and prepare ongoing supporting documentation for the tracking, monitoring, and escalation of risk related issues to management.
• Communicate and advise effectively on best practices in the industry.
• Proactively highlight and escalate issues/gaps identified to management and risk partners.
• Maintain proactive communication with management including periodic updates on engagement progress and identified or potential issues.
• Maintains an advanced knowledge of laws, regulations, and regulatory guidance related to the deposit, loan products and services offered by Seacoast to client and Fintech partners.

• Support efforts to modernize by providing and implementing change to policies and or procedure and utilization of automation tools. Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.

Operations

• Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns and personally following policies and procedures as defined. Accountable for always doing the right thing for customers, colleagues and the business and ensure that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by working with their manager to consistently identify, assess, manage, monitor and report risks of all types.

• Ensure adherence to AML/BSA requirements, audit procedures, dual control, security, Business Continuity, and all other regulated banking requirements. Completes assigned Compliance Training.
• Responsible for creating, maintaining, reviewing and adhering to bank operational procedures and controls.
• Follow instructions and responds to management direction to help resolve more difficult control issues, and solves problems in a timely and positive manner to mitigate loss to the bank.
• Adhere to Seacoast Bank's Code of Conduct.
• Follow all safety and security procedures.

EDUCATION and/or EXPERIENCE:

• Some college, with preference for Business, Accounting, or Finance-Related concentrations preferred
• 3 - 5 years of experience in Quality Control, Quality Assurance, Internal Audit, or Compliance roles
• Solid experience in deposit and/or payment operations
• Intermediate knowledge of federal regulatory requirements
• Strong verbal and written communication skills
• Effective public presentation skills
• Diligent time management and analytical skills
• Process and detail oriented
• Previous experience performing QA or QC functions in financial institutions related to financial products - deposit accounts inclusive of checking, savings, and CDs, as well as loan products - Mortgage, Consumer, Commercial / CRE & Factoring
• Previous experience reviewing operational functions, processes, and procedures

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.

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