Donor Database Manager

Job Title: Donor Database Manager

FLSA Status: Full Time - exempt
Reports to: Donor Services Director

Supervises: N/A

Rate of Pay: $70,000 - $75,000 annually

Closing Date: 11/25/2024

Benefits: Standard; Full-Time, Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit - 20 vacation days per year, accrued at the rate of .0769 hours for each hour worked (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Function:

The Donor Database Manager provides division wide support for the customer relationship management database system (CRM), maintains data accuracy, the divisional reporting library, and conducts prospect research. This role works directly with other Development disciplines, cross departmentally with Donor Finance, and coordinates directly with the data team at THQ.

The Donor Database Manager reports to the Donor Services Director and provides additional support as needed in the Donor Services discipline.

Duties and Responsibilities:

• Manage the customer relationship management database system (CRM) by running regular data accuracy reports, identifying donor accuracy projects, and staying up to date on all CRM related changes from the vendor and THQ.
• Coordinate with THQ Donor Management (THQ) and Divisional Finance Department (Finance) to provide administrative and development oversight of the donor database, ensuring accuracy of data, systems, and controls in accordance with TSA policy and governing laws. Ensure the efficient, effective, and productive performance of the centralized donor management database systems, associate software, records, and files.
• Collaborate with Donor Services Manager to maintain integrity of donor records in donor database by updating contact information and preferences, updating donor status, as well as duplicate resolution.
• Evaluate, develop, and maintain the divisional reporting suite, ensuring that all stakeholders across the division receive accurate reports at the appropriate cadence. Identify gaps within the reporting library and create reports to maximize the effectiveness of Major Gifts, Corporate Relations, Gift Planning, and Grants.
• Develop and maintain visual dashboards utilizing our chosen Business Intelligence software, Sisense. Collaborate with other data stakeholders to ensure accurate integration and representation of CRM data in their visual dashboards.
• Collaborate with Donor Services Director to analyze direct marketing and development revenue data and provide meaningful suggestions to meet strategic goals within the Donor Services Team and Development department.
• Develop and maintain a prospect research system cadence of donor profile information for use as donor and prospect cultivation. Coordinate appropriate research as instructed by the Donor Services Director and Director of Development in conjunction with other development disciplines. This will include the use of Donor Search as well as additional resources.
• Generate ad hoc reports as requested by the Development Director, Divisional Finance Council, other disciplines within the Development Department, Program Directors and corps officers related to campaign and other income results and analysis.
• Generate and maintain role function documentation for future training and onboarding within the Donor Services Team.
• Be supportive of The Salvation Army's mission. Ability to reflect and model the high standards of our organization as one of the world's most distinguished human services charitable organizations.
• Performs other duties as required.

Qualification and Education Requirements:

Prior customer relationship management (CRM) database and report building software required. SQL and business intelligence software experience required. Bachelor's degree in Business Administration, Communications (or similar) or equivalent work experience preferred. Direct marketing experience a plus. Working knowledge of Microsoft Office Suite, with excellent Microsoft Excel and Word skills.

Ability to interface with all types of personalities with excellent customer relations and people skills. Ability to work cross departmentally in complex processes. Must be organized, self-motivated, flexible and possess strong administrative skills with the ability to work independently and as part of a team. Knowledge of and support for the mission and philosophy of The Salvation Army. Ability to maintain a friendly, upbeat demeanor.

Acknowledgement of Religious Purposes of The Salvation Army

I have been informed and understand The Salvation Army's religious purpose and status as a church. In my employ, I will not undermine the religious mission or religious purposes of the organization, nor will my professional conduct conflict with, interfere with, or undermine its religious programs or religious purposes.

Physical Requirements:

Ability to maneuver, remain in a stationary position, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift to 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.