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Telephone Service Rep

MedStar Health
United States, Maryland, Baltimore
Feb 18, 2025
General Summary of Position The telecommunications team at MedStar Harbor Hospital has a part-time opening for a Telephone Service Rep, which is the first point of contact for callers and will provide general information. This department is open 24/7 and rotating weekends are required. Coverage on other shifts may be required as well. This position is 20 hours per week and will be mostly day shift with some evenings, overnights, and weekends required. Primary Duties and Responsibilities Provides assistance during emergency situations, notifying proper internal and external authorities. Maintains open lines of communications during crisis situations. Utilizes all available emergency guidelines to effectively manage critical situations such as CODES, reports of fires, elevator problems and phone outages. Provides information to callers, including general hospital information and directions; processes and directs incoming and outgoing calls utilizing the Intellidesk system, adhering to hospital and departmental standards. Records and reports all troubles with visitors, patients, and telephones to the proper authority. Sends regular, emergency, conference, visiting hours ending, and information desk closing pages via intercom and beeper. Tests and documents code blue and panic alarms systems. Directs all visitors, callers, and staff their proper destination. Minimum Qualifications Education High School Diploma or GED required. Knowledge of medical terminology preferred. Experience 3 months switchboard and receptionist experience required. Knowledge, Skills, and Abilities Excellent customer services skills. Typing and computer skills. Ability to work independently. Verbal and written communication skills. This position has a hiring range of $17.5 - $28.73