Description
- Patient Access Representative II's provide our world renowned healthcare team with comprehensive administrative support.
- PAR II's serve as the first point of contact for patients and exemplify personal warmth, patient engagement, and professionalism.
- PAR II's offer solutions in anticipation of patient needs and greet every patient verbally, with eye contact, and body language that is welcoming and friendly.
- In this highly visible role PAR's support departmental teams and interact with patients, families, and health care providers.
- Responsible for interviewing/registering/instructing patients in a face-to-face setting or on the telephone.
- Enters and validates medical, demographic, insurance, financial, and business data in a timely and courteous manner to ensure master patient index integrity and creation of an accurate claim.
- Prepares standard patient materials including forms, labels, brochures, surveys, etc.
- Maintains confidential health records, processes physician orders, and schedules patients.
- Identifies and communicates need for interpreter services.
- Provides patient education regarding third party coverage and liabilities.
- Communicates possible payment options and personally connects patients to financial counselor if needed.
- Collects, posts, and balances co-pays, deductibles and other patient payments.
- Performs a variety of additional support and backup functions within the department, and provides cross-coverage as needed.
- Helps mentor new hires.
- Maintains expertise in PAS legal and compliance requirements; incorporates principles into workflows.
- Handles a wide variety of patient inquiries regarding services and logistics to ensure patients can access care with maximum throughput and minimal delay.
- Recruits and trains patients to access My UH Care Personal Health Record.
- Exceeds achievement of productivity and quality standards.
- Is subject matter expert in computer applications used by PAS, insurance/government regulations, and UH/PAS policies/procedures used within the department.
- Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
- Maintains a clean and organized work area.
- Will be cross-trained to perform other duties as assigned.
- Actively participates in UH emergency preparedness.
- May be scheduled to work at off-sites.
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
- Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
- Full time 40 hours per week.
- Monday-Friday with every other Saturday rotation.
- Provides coverage to the following offices on an as needed basis: Bowell, Westlake, Mentor, Euclid, South Euclid, Parma, Hudson, Landerbrook, Bedford.
- The shift will start at 7:30 AM to 4:00 PM
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University Hospitals
Jun 12, 2025