Patient Access Associate 2

Town Center Family Medicine is looking for a dedicated Patient Access Associate 2 to join the team. This role will be full-time day shift from Monday - Friday, 8:00 a.m. - 5:15 p.m.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities.

Patient Access Associate 2 Job Responsibilities:

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of
• payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a
• timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication
• methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and
• guests until help arrives - if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies
• and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the
• problem solving process when additional input is needed.

Additional Requirements:

• Work schedule: 8-hour shift (Monday - Friday, 8:00 a.m. - 5:15 p.m.)
• Education: High School or GED
• Experience: 1 year of healthcare patient access experience or 1 year of experience in healthcare revenue cycle Or Bachelors degree in lieu of experience.
• Certification: None