Managing Director, IT Global Professional Services

General Summary

The Managing Director provides leadership and oversight of the IT Professional Services team to deliver an elite customer experience through implementation and daily support of our technology offerings and WMS applications. The Managing Director contributes to our product portfolio with reliable, scalable, and innovative 3PL IT solutions supporting various customers. This position is a critical link between Operations, Customer, Engineering, and IT teams and is accountable for the success and growth of their team and FSC IT overall.

Responsibilities

* Direct the work of all FedEx Supply Chain implementation teams to facilitate completion of required customer implementations globally for FSC business verticals.

* Cultivate strong relationships with operations partners and FSC customers, becoming an extension of their business enabling IT team to play a critical role in their success through timely delivery on projects and issue resolution.

* Provides leadership to the IT organization by focusing on creating a positive culture based on FedEx's corporate philosophy of People-Service-Profit.

* Leads and encourages the adoption and usage of Quality Driven Management in all aspects of work process and product.

* Serve as a member and contributor of the IT leadership team to drive the vision for IT and implement key strategies to support architectural and led business driven solutions.

* Supports the development and implementation of policies and procedures to aid in demand management, prioritization and sequencing of customer needs, programs, and projects.

* Establish and monitor system Key Performance Indicators and Service Level Agreements to ensure system reliability and customer satisfaction, including processes and procedures for incident and outage management.

* Develop business cases to support funding and prioritization of key business initiatives.

* Work with the IT Infrastructure, IT Operations, and business teams to implement resilient and high-value systems, with strong business continuity / disaster recovery plans to ensure timely customer value delivery.

* Support the overall sales process, specifically pricing and solutioning teams to assist in the completion of profitable deals for the FSC organization.

* Partner with the Information Security team to embed the information security mindset in team members and ensure all Information Security standards are met.

* Manage multiple customer WMS implementations within assigned business vertical.

* Collaborate with sourcing and other key FedEx Services IT teams for Vendor, product, software, and service evaluations.

* Create and maintain relationships with key vendors and 3rd party software and service providers.

* Ensure that proper procedures and policies are implemented to guarantee regulatory compliance, including that for both Sarbanes-Oxley (SOX) and Payment Card Industry (PCI).

* Actively participates in leadership development activities, including succession planning, coaching, and individual development planning within span of control.

* Ensure FedEx brand standards are upheld, particularly in the delivery of customer facing software and WMS solutions.

You might be a great fit if....

Education/Experience

* Bachelor's degree or equivalent in Computer Science, Information Systems, or related field and 15+ years of relevant experience. MBA preferred.

* A minimum of 10+ years of proven management experience in a logistics or transportation environment, preferably 3PL organization, responsible for leading systems development, customer relationships, P&L, and talent management.

* Global 3PL implementation and application development experience required.

* Strong foundational knowledge in supply chain management and technology in Retail, eCommerce, and Technology Hardware business verticals.

* Lean, Six Sigma and Continuous Process Improvement experience desired.

* Understanding of modern systems architectures including SOA, microservices and cloud native principles.

* Foundational knowledge of IT technical disciplines related to systems architecture, operating systems, WMS and TMS packages, Automated Robotic Integrations/Implementations, EDI/APIs systems.

* Understanding of agile principles and methodologies.

* Advanced management skills required to lead a globally dispersed team, including staff performance and development, team building and communications, resolution of issues and conflicts, and hiring and training employees.

* Strong executive presence, and demonstrated ability to influence effectively at multiple levels, to gain buy-in and support of key strategies and initiatives.

* Demonstrated self-confidence, particularly with client relationships; strong relationship building skills and active listening skills.

* Excellent communication and presentation skills; ability to effectively present information and respond to questions from groups of managers, clients, teammates, customers, and the general public.

* Demonstrated experience with a focus on customer service and customer relationship management.