Training and Quality Coordinator (Active Secret Clearance Required)

Great Hill Solutions is seeking a Training & Quality Coordinator to support the Bureau of Medicine and Surgery (BUMED) Navy Medicine Records Activity (NMRA), with records processing services. The required services support the release of information, data collection and analysis, tracking tool coordination, training coordination, and project management for the proper retirement of service treatment records (STRs).

This is an on-site position in St. Louis, Missouri requiring secret clearance eligibility.

Responsibilities include but are not limited to:

• Draft, organize, and manage all aspects of training.
• Develop, implement, and operate programs to train approximately 21 NMRA personnel on the functions of their job, this requires the contractor to learn all NMRA processes and train new employees and provide continuing education for existing employees, while also looking for process efficiencies.
• Monitor approximately 26 NMRA staff members, including active duty, civilian, and contractor staff to ensure mandatory annual training is completed in a timely manner.
• Develop, implement, and operate programs to train external personnel, most often active duty, on how to properly process and mail STRs, how to properly use the STR Tracking Tool, and other various required trainings. Training sessions may be conducted weekly or bi-weekly as needed via telephone conference or VTC.
• Develop, implement, and operate programs to ensure internal quality meets the standards set by the Standard Operating Procedures of NMRA.

Basic Requirements:

• At least 3 years of experience in a training and/or quality assurance environment.
• Strong oral/written communication skills with ability to conduct well managed training sessions.
• Previous military experience or experience supporting and engaging with the military community preferred.
• Ability to flex working hours when necessary to support virtual OCONUS personnel training.
• Strong understanding of the Microsoft Office Professional Suite, including Office, Word, Excel, and PowerPoint as well as traditional and modern job training methods and techniques.
• Independent self-starter, highly organized and a team player.
• Active Secret clearance/Secret eligibility.

Desired Qualifications:

• Familiarity with processes related to the management of medical records and/or the retirement of service treatment records.
• Familiarity with Adobe Captivate and Defense Collaboration Services is preferred.