Customer Service Team Leader

• Assists team members to prioritize their work and use of time management. Assist with multitasking and balancing workloads.
• Provide employees ongoing feedback on their performances.
• Lead huddles and utilize spontaneous recognition for outstanding performance.
• Provide training (one-on-one or group) as needed i.e. product, policies and procedures.
• Provide input on hiring, promotions, performance reviews, one-on-ones, rewards recognition and corrective action.
• Provide support to other areas of organization as needed.
• Proactively participate in cross boundary communication within other areas of the company.
• Interface with internal and external customers to resolve issues and strengthen relationships.
• Maintain adequate staffing coverage and attendance records.
• Knowledge of customer base, services, products, systems processes and procedures.
• Lead the reduction of risk and injury in the workplace by implementing Nissha Medical Technologies Safety Standards and Policy. This includes but is not limited to generating safety training plans for every employee and ensuring training is delivered; Identifying workplace risks and implementing controls to eliminate for minimize risk; conducting and documenting safety reviews, inspections, and audits and leading accident investigations to define and implement meaningful corrective and preventive actions.
• Gather data from Sales Reps and/or customers as required.
• Provide management reporting data as required and to include team incentive plan.

• BA/BS preferred; two-year degree or equivalent experience.
• Minimum Five (5) years Customer Service or Call Center experience.
• Strong knowledge of Oracle/ERP system required.

• Ability to motivate their team to achieve and maintain good morale in conjunction with meeting the department goals, must be able to identify business trends in a timely manner and be proactive to the extent of developing and implementing a plan of action
• Interpersonal and leadership skills
• Excellent communication skills - written and verbal
• Ability to handle multiple assignments
• Exceptional customer relations skills
• Self-motivated and self-directed
• Project management and account management skills
• Presentation skills
• Ability to facilitate meetings
• Ability to operate within a PC environment
• Problem solving and process improvement skills
• Independent decision making
• Working knowledge of spreadsheets

Why choose Nissha to build your career?

At Nissha, you can be assured that you will be part of a dynamic, diverse team that is committed to bringing the best versions of ourselves each and every day. We recently received the "General Excellence" manufacturing award from Buffalo Business First, which highlights our dedication to quality, innovation, and sustainability. This recognition celebrates the hard work of our team in producing high-quality medical devices that meet industry standards and enhance patient care. If you are looking for meaningful work that motivates and inspires, you've come to the right place!

What we offer that you'll love...

• Company Culture: At Nissha, we pride ourselves on cultivating an atmosphere of teamwork where all associates feel heard and valued. We may not all think the same, and we wouldn't have it any other way.
• Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all.
• Training and Development opportunities: Because we foster a culture of continuing education. Let's learn and grow together!
• Team Building, Connection, and Relationships: We support each other, celebrate our achievements and milestones together, and have FUN.
• Retirement: We know you want to retire comfortably and we're here to help! Nissha offers a 401(k) Retirement Plan with an attractive employer contribution.
• Time Away from Work: Whether it is vacation or sick leave, we all need time to recharge. Paid time off is an essential associate benefit and a pillar of self-care.
• Engagement Activities: Recognition isn't just a once-a-year occurrence at Nissha. We celebrate our team members year-round with summer picnics, holiday parties, and employee spotlight events, just to name a few.
• Commitment to Wellness: We offer various opportunities to learn about your health, be healthier, and get rewarded for your healthy lifestyle by offering reduced medical premiums.

AND SO MUCH MORE!