Training Specialist

• Train new field service engineers (FSEs), experienced FSEs, and customers about safety, operation, maintenance, and theory of Excimer laser systems produced by Gigaphoton Inc.
• Use Instructional System Development (ISD) methods to produce and deliver management-approved training.
• Work independently or collaborate with a team to design, develop, and deliver formal training materials in a variety of styles and formats. This includes courseware content, reference materials, job aids, and exercises for training of field service engineers in the semiconductor industry.
  
  
  
  • Coordinate and collaborate with subject matter experts (SMEs) on recommended training content and learning objectives so that all relevant content is included and accurate.
  • Review and recommend edits and revisions to documents and training materials as needed to update and maintain a current and successful training program.
  • Create presentations, quick reference materials, tutorials, user guides, and other informational materials as requested.
  • Create new or revised materials that can be used in a variety of formats (web-based, live training, and procedures.)
  • Collaborate with SMEs to develop learner evaluations appropriate to the training material; verify evaluations match the training's learning objectives.
  • Create and recommend a variety of documents, procedures, tests and other training and reference materials using Microsoft Word; Microsoft Excel; Microsoft Visio; Microsoft Power Point; D2L Brightspace.
  • Collaborate with factory training department to verify that training materials meet world-wide standards.
  
  
  
  
• Perform specific and limited portions of Field Service Engineer roles and responsibilities to familiarize yourself with our Excimer laser systems, and Gigaphoton USA Inc's way of working in the field.
• Work with SMEs to troubleshoot, document, and solve problems that occur on training laser systems and within the training center.
• Learn and use proprietary, Windows based software during training and maintenance of Excimer laser systems.
• Work with Senior Trainer to maintain training center systems and facilities.
• Arrange, coordinate, facilitate, participate and/or attend meetings as requested, may include meetings with SMEs, safety, project teams, other stakeholders, co-workers, etc.
• Evaluate new FSE progress in a training center environment and provide additional one-on-one focused training as needed.
• Provide feedback on student performance to their managers.
• Position involves frequent walking, bending, stooping, and the ability to lift 25 lbs.

Education and Experience:

• Associate Degree with emphasis on engineering related curriculum is required.
• Bachelor's Degree with emphasis on engineering or education related curriculum or equivalent experience is preferred.

Skills and Experience (Required):

• 2 years of experience in technical training, learning, and development or 3 years of experience and extensive knowledge in the semiconductor industry
• Intermediate to advanced proficiency in PowerPoint, Excel, and Word

Skills and Experience (Preferred):

• Working knowledge and experience with SharePoint
• Experience creating content in online learning management systems (LMS) such as D2L
• Experience with data analysis, root cause analysis, and troubleshooting
• Familiarity with photolithography and other semiconductor processes
• Familiarity with optics and lasers