Systems Analyst

Rumpke is a family owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you'll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

As a member of the IT team, the System Analyst is responsible for provisioning, installation, configuration, operation, and maintenance of systems hardware, software, and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. In addition, this individual ensures that system hardware, operating systems, software systems, and procedures adhere to organizational objective and policies. Along with participating in projects, this role will also be an escalation point for the support team and have advanced troubleshooting and analytical skills.

Responsibilities of Position:

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Participates in the creation and implementation of policies, standards, and guidelines for the IT department and the business. Works with team to build and execute the strategy and vision for network security and monitoring.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Perform regular file archival and purge as necessary.
• Create, change, and delete user accounts per request.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure/add new services as necessary.
• Oversees, plans, and coordinates large/complex projects.
• Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale. Improve productivity by highlighting deficiencies and recommending change in tools, training, or processes.
• Builds and maintains vendor relationships and assists with the purchase of hardware or software.
• Provides feedback to IT group on training best practices.
• Other duties as assigned.

Skills & Abilities Needed for Position:

• Passion for customer service, efficiency, effectiveness, precision and quality.
• Outstanding interpersonal, verbal, and written communication skills.
• Excellent analytical and problem resolution skills.
• Ability to train IT team and business employees.
• Possess personal drive and initiative regarding career growth.
• Strong planning and organizational skills.
• Ability to work independently and prioritize own tasks.

Physical Requirements in a Regular workday:

• Frequently lifting/carrying a max of 10lbs.
• Rarely lifting/carrying a max of 35lbs
• Rarely pushing/pulling a max of 10lbs.
• Often standing and walking.
• Frequently sitting.
• Stooping/kneeling/crouching/crawling often

Additional Working Conditions/Aspects:

• Ability to travel between offices, as required.
• Ability to work flexible hours; overtime, weekends, and/or holidays.
• Ability to work overtime, weekends and/or holidays.
• Must be available for 24-hour emergency calls.
• Legally eligible to work in the United States.
• Valid driver's license (if applicable).
• Must successfully complete pre-employment testing.
• Must be able to read and speak the English language.

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke's policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.

High School (required)
Associates of Relevant field (preferred)
Bachelors of Relevant field (preferred)

Experience with AWS, Azure, and other PaaS technologies and SAP technologies is a plus. (preferred)
Advanced knowledge of Microsoft Server 2012/2016, Microsoft SQL 2014/2016/2017, Microsoft Exchange and Office 365. (preferred)
2 years: service administration experience with working knowledge of ServiceNow ITSM preferred and experience with functional and technical aspects of IT support services and related infrastructure solutions, capabilities and technologies including the following: Virtualization (VMWare), Microsoft Exchange or Office 365, Active Directory and PowerShell. (preferred)