Inside Sales Specialist: Converting Manufacturing

Imagine a company that recognizes excellence in not only the products it sells, but also in its employees. R.S. Hughes Company, Inc. is that company. We hold ourselves to the highest standards of quality and professionalism - and we treat our employees like the valuable assets they are.

Since 1959, Saunders has been proudly serving our customers with an exceptional level of personalized customer care that just can't be beat. We specialize in providing our customers with solutions that are tailored to each of their specific needs. Thanks to our innovative and diversified manufacturing team, we can provide die-cutting, laminating, slitting, packaging, assembly, and other manufacturing solutions to our customers at highly competitive industry rates.

We understand that the needs of our customers are constantly evolving. As demands from our customers grew, we knew we needed to evolve ourselves. So, we partnered with R.S. Hughes which has enabled us to better serve each and every one of our customers. Thanks to this partnership, we can provide our customers with more options for custom-cut materials, furthering our solution finding capabilities.

In addition to competitive salaries and benefits, we offer an environment that asks you to make a difference. We value hard work and common sense, and we consistently reward those that exemplify these traits. If you're looking for a great team to grow with and if you are willing to embrace the challenges of being expected to be the best, we welcome you to come join the R.S. Hughes Company, Inc. team!

Job Summary

Saunders Corp. Inc. is seeking a highly motivated Inside Sales Specialist to join our Converting Manufacturing Team. In this role, you will partner with our Outside Sales Converting team to serve new and existing customers by identifying their needs, engineering adaptations of products, equipment, and services. This is a great opportunity to work collaboratively with internal and external partners to improve business and create solutions that serve both Saunders Corp. and R.S. Hughes' customers. This role is expected to adhere to all company policies and safety protocols.

Core Responsibilities

• Identify current and future customer requirements by establishing effective relationships with new and existing customers and other persons in a position to understand service requirements.
• Guide and assist customers with product, service, or equipment technical and engineering information by answering questions and requests.
• Receives new and existing sales opportunities, reviews RFQs, and ensures all necessary data is present. Follow up on existing RFQ'S. Route qualified opportunities to the appropriate department (i.e., estimating or engineering).
• Develop and retain strong business relationship with strategic customers by explaining or demonstrating cost reductions and operations improvements.
• Ability to add margin to cost estimates.
• Manage Sample part request from Customer/Converter specialist.
• Source new material for key account applications.
• Work with vendors to get deviated price and/or contract pricing.
• Enter and maintain sales data in Proton at all phases of the sales process.
• Actively manage and grow a dedicated customer base and high potential accounts.
• Partner with Saunders Converting Specialists to meet or exceed Saunders sales goals.
• Establish new accounts and service accounts by identifying potential customers, planning, and organizing sales call schedule.
• Prepare cost estimates by studying blueprints, plans, and related customer documents, consulting with engineers, architects, and other professional and technical personnel.
• Determine improvements by analyzing cost-benefit ratios of equipment, supplies, or service applications in customer environment; engineering or proposing changes in equipment, processes, use of materials or services to gain customer acceptance.
• Ask probing questions to further understand the customer's needs and offering solutions.
• Utilize technical, mechanical, creative skills to effectively collaborate with customer engineering departments.
• Develop customer's staff by providing technical information and training.
• Comply with federal, state, and local legal requirements by studying existing and new legislation; anticipating future legislation; advising customer on product, service, or equipment adherence to requirements; advising customer on needed actions.
• Prepare sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contribute to sales effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
• Other job duties as assigned.

Basic Qualifications

• High School diploma or GED equivalent.
• Minimum of 5-7 years of experience in customer service or phone-based sales support in a manufacturing or engineering environment required.
• Converting manufacturing sales experience preferred.

Skills That Will Make You Successful

Soft Skills

• Strong interpersonal skills: People and Communication Skills.
• A Customer Service Focused Approach.
• Able to work with a diverse group of people.
• Ability to read, understand and follow both verbal and written instructions.
• Proper spelling, grammar, and punctuation.
• Active listening.
• Competent problem-solving skills / Critical Thinking.
• Flexibility and Adaptability.
• Attentiveness and Accuracy.
• Quick learner.
• Ability to multitask and perform duties with accuracy.
• Organizational skills.
• Presentation Skills.
• Time Management.

Hard Skills

• Solution Sales Skills.
• Customer Relationship Management.
• Sales Technology.
• Product Knowledge (Knowledge of applicable Industrial/Manufacturing products and markets).
• Technical Sales.
• Must have strong mathematical skills.
• ERP/CRM Data Entry & Maintenance.
• AutoCAD/SolidWorks Experience.
• Product Development.
• General Programming Skills.
• B2B cold calling to continuously be prospecting for new accounts and applications.
• Ability to design and spec 'in converted solutions specific to your customer needs and value requirements.
• Proficient Computer Skills (MS Excel, MS Word).

Physical Requirements

• Constantly - Sit, Talk/Hear, Use Hands
• Frequently - Stand
• Occasionally - Lift, Carry, Push/Pull
• Ability to lift/pull/push up to 50 lbs.
• VISION: Specific vision abilities required include close vision, depth perception, and the ability to adjust focus.

Working Conditions

• This job operates in both office and manufacturing environments. This role routinely uses standard office equipment such as computers and phones. Occasional manufacturing support may be required as needed.

Target Base Compensation range for this non-exempt role is $40.00 - $44.00/ hr. DOE.

This is a Full-Time position, eligible to participate in the Company's benefit plans including: Paid Time off; major medical, dental, vision; Company paid short-term and long-term disability; paid parental leave; various supplemental benefit plans; and Employee Stock Ownership Program (ESOP).

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