Customer Service Professional

Are you an HR Customer Service Agent who is looking to join one of the top companies within the Manufacturing Industry?

Are you looking to further your career and grow?

Do you have experience in HR support or customer service roles?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work ON-SITE with our client in Orlando, FL. Interested?

Here's what you'd do:

• This role provides front-line HR support and information to HR, managers, and employees on essential to complex HR topics, emphasizing payroll.
• Tasks will include answering calls, responding to e-mails, listening to requests, retrieving information, relaying customer responses via phone, fax, or e-mail using the available technology, and performing all administrative tasks associated with completion.
• The role involves using decision-support tools to answer questions or process HR transactions, as well as solving sometimes unstructured problems that may require reliance on conceptual thinking.
• In addition, a broad knowledge of client products and services would be expected.
• These positions are expected to contribute to and deliver business processes with service excellence.
• Answer calls, emails, and inquiries on a variety of HR topics, with a focus on payroll.
• Research and retrieve information using company resources and case management systems.
• Communicate clearly and concisely with diverse stakeholders via phone, email, and other channels.
• Maintain accurate records of all customer interactions and transactions per HR policies.
• Proactively identify and propose solutions to improve customer satisfaction and operational efficiency.
• Utilize decision-support tools to process HR transactions and analyze data.

Here's what you'll get:

Pay: $20.00 / hr.

Hours: 40 hrs/Week (1^st shift)

Length: Contract (7 Months)

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum of 2 years experience in HR support or customer service role.
• Minimum of 2 years experience in Microsoft Office Suite and related technologies.

• Apply knowledge of HR procedures to solve problems and answer questions independently.
• Collaborate effectively with team members to foster a positive and productive environment.
• Continuously learn and grow your HR knowledge and skills.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust.
• Experience with payroll process and knowledge of HR Policies and procedures.
• Good analytical and problem-solving skills, with the ability to think critically and independently.
• Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.
• Fluency in Spanish.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.