Operations Supervisor

University of North Carolina Charlotte

$20,175 - $24,102

United States, North Carolina, Charlotte

Nov 20, 2024

Operations Supervisor

Please see Special Instructions for more details.

UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits

The finalist may be subject to a criminal background check and/or motor vehicle report.

Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors.

The Search Committee will not contact references without first verifying permission with the finalist.

Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.

Do not write 'see resume' on your application when completing the job duties section.

Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment).

Please submit a resume and cover letter with your application if requested.

These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

Position Information

General Information

Vacancy Open to	All Candidates
Employment Type	Permanent - Part-time
If time-limited, note appointment end date
Hours per week	20
Months per year	12
Position Number	010227
NC Salary Grade Equivalency	GN07
Classification Title	University Program Associate - Journey
Working Title	Operations Supervisor
Salary Range	$20,175 - $24,102
Anticipate Hiring Range	$20,175 - $24,102
FLSA Status	Non Exempt
Division	Business Affairs
Department	Business Services (Adm)
Work Unit	Parking & Transportation Services
Work Schedule	8:00 am - 7:00 pm; Saturday - Sunday with 1-hr meal break. On-Call during weekend hours when not on campus. Occasional need for additional hours to support mandatory special events like Football and Commencement that may not be during the regularly-scheduled work hours. Mandatory Position* This position is designated as mandatory and is expected to use sound judgment with respect to maintaining personal safety given their individual circumstances, but also to make a substantial and good-faith effort to reach the work site in a timely manner when adverse weather or other conditions affect normal campus operations.
Primary Purpose of Position	The incumbent will serve as the weekend Operations Supervisor for the Parking and Transportation Services department. This position will help supervise Parking and Transportation-related programs and services supporting the UNC Charlotte campus community. Among the list of supported services are Niner Paratransit, a point-to-point disability transportation service for eligible program members; Niner Transit, a fare-free transit bus service that transports community members around campus; standard and special event parking; campus hotel parking assistance; a shared-bike and scooter program; chartered, fixed-route and special event transportation, on and off campus; bicycle locker rentals. The incumbent will supervise weekend operations and staff, and will coordinate the day-to-day activities, helping to ensure all program standards are effectively and efficiently met. They will also be the primary point-of-contact for customer service related issues and will manage account information related to the various programs supported. As scope-of-work continues to expand, additional duties and responsibilities may be assigned by the Assistant Director for Parking and Transportation or their designee.
Minimum Education/Experience	Required Minimum Qualifications: Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions. University Preferred Qualifications: Graduation from a four year college or university and one year of related experience; or an equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Essential Job Duties	The incumbent will support all Parking and Transportation programs and services on campus during their shift. Supervise all day-to-day operations, programs and services supported by the Transportation unit, including Niner Transit, Niner Paratransit, standard and special event parking operations, e-scooters and pedal-assist bicycles, bicycle lockers, chartered and special event transportation requests, bus advertising, and all other transportation-related services. Supervise and lead staff. Coordinate with the operator of Niner Transit regarding operational changes that may affect the campus community. Provide direction to vendor leadership to help ensure service levels remain adequate for campus needs. Utilize computer programs to log passenger transfer requests and dispatch service vehicles according to schedule needs Monitor chartered transportation services; serve as a replacement vehicle operator when schedule vacancies exist. Review and respond to emails and phone calls from coworkers and customers in a timely manner Inspect all Transportation equipment and resources on campus to ensure proper levels of service are available to campus community members. Serve as the primary point-of-contact during scheduled shifts and serve in an on-call capacity during weekend hours that you are not physically on campus
Other Work Responsibilities	Other duties as assigned by Assistant Director for Transportation.
Departmental Preferred Experience, Skills, Training/Education	2+ years of supervisory experience preferred. 2+ years of customer service experience preferred. Computer proficiency to support email, internet navigation, data input, record management. Experience using Microsoft and Google Suite products (intermediate preferred) Professional experience with campus transit and/or chartered ground transportation. Valid Commercial Driver License (class A or B) with P endorsement (preferred) Valid DOT Medical Card (preferred) Attention to details needed.
Necessary Licenses or Certifications	Valid, state-issues driver license is needed for position
Work Location	Parking and Transportation Services - 9643 Poplar Lane, Charlotte, NC 28223
Posting date	11/15/2024
Closing date	12/04/2024
Proposed Hire Date	01/13/2025
Contact Information
Special Notes to Applicants	UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits The finalist may be subject to a criminal background check and/or motor vehicle report. Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two *current/previous supervisors.* The Search Committee will not contact references without first verifying permission with the *finalist*. Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment). Please submit a resume and cover letter with your application if requested. These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

*
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?

(Open Ended Question)
*
Are you available to work 8:00 am - 7:00 pm; Saturday - Sunday with On-Call during weekend hours when not on campus?
- Yes
- No
*
Do you have a valid driver's license?
- No
- Yes
*
Please indicate if you have any of the following endorsements along with your valid drivers license. Valid state-issued Commercial Driver License, class A or B, with Passenger endorsement, Valid DOT medical card.

(Open Ended Question)
*
Do you have experience with both Microsoft and Google Suite applications? Is so, please indicate which and the associated applications as well as your level of experience (beginner, intermediate, advanced).

(Open Ended Question)
*
Do you have professional experience with campus transit and/or chartered ground transportation? If so, please explain your experience.

(Open Ended Question)

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Contact Information for References

Optional Documents

Cover Letter / Letter of Interest