Senior Desktop Engineer (INFO SYS ANL 3)

This is not an H1-B opportunity.
Department offers hybrid work schedule.

Under general supervision of the Admin-IT Senior Manager, provides second and third-tier computer support services and computer scripting within the Division of Finance Operation and Administration (FOA). Applies IT professional concepts, departmental and campus policies, and procedures to resolve a variety of moderately complex issues in one or more IT areas of specialization. Works on problems of moderate scope where analysis of situation or data requires a review of a variety of factors.

The Senior Desktop Engineer will serve as an escalation point and technical liaison between the desktop team and the infrastructure team. They will be responsible for providing advanced technical support, troubleshooting, and problem resolution for complex desktop-related issues. This role requires expertise in scripting and automation, Office 365 and Exchange Online administration, Active Directory group policies, endpoint management tools, and various desktop technologies. The Senior Desktop Engineer will also analyze complex issues, manage systems and services, design and develop software, and coordinate workflow to ensure efficient resolution of complex problems.

This position will assist in the development, maintenance, and administration of all aspects of FOA computer infrastructure, including database, scripts, and endpoint systems. Provide knowledge of Active Directory, endpoint security, systems integration, and systems virtualization. Assist in the recommendation, design, development, and implementation of hardware and software applications. Manage Windows and Apple endpoint systems domain accounts and file shares. Assist a large user population consisting of administrative staff with computing-related matters.

Apply By Date
12/4/2024 at 11:59pm

Minimum Qualifications
For full consideration, applicants are encouraged to upload license, certification and/or educational degree if required of the position.
* Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).
* Understanding of and experience troubleshooting client, server and peripherals-related issues and actions that can be taken to improve or correct performance.
* Experience in incident response and digital forensics, including data collection, examination and analysis.
* Minimum of 5 years of experience as a Desktop Engineer or a similar role. Strong scripting and automation skills (e.g., PowerShell, Python) for complex desktop management tasks. Proficiency in Office 365 administration, including Exchange Online. Extensive experience with Active Directory group policies.
* Demonstrated comprehensive understanding of how system management actions affect other systems, system users and dependent/related functions.
* Interpersonal skills sufficient to work with both technical and non-technical personnel at various levels in the organization. Ability to elicit and communicate technical and non-technical information in a clear and concise manner.

Preferred Qualifications
* ITIL, ServiceNow, and IT Certifications.
* BA in Computer Science or MIS or equivalent combination of education and experience.
* Experience and knowledge of Information Technology Infrastructure Library (ITIL), ServiceNow.
* Experience in technical project management methodologies and best practices, including Agile development.
* Experience implementing and developing training and/or instruction in one-to-one or group settings.
* Demonstrated ability to operate effectively autonomously as well as effectively as part of a team.
* Ability to independently establish priorities and coordinate and complete competing assignments within established timeframes.
* Ability to exercise independent judgment in problem solving; separate issues that can be resolved at the staff level from those requiring higher level review.
* Ability to write technical documentation in a clear and concise manner. Demonstrated ability to communicate highly technical information in a clear and concise manner to both technical and nontechnical personnel.

Key Responsibilities
* 60% - Systems Design and Documentation
* 20% - Endpoint Security, Training and Collaboration
* 20% - Desktop Engineering IT Operations Support, Escalation and Liaison

Department Overview
Administrative Innovation and Technology is part of the FOA organization and manages a diverse end to end portfolio of technology services essential to the entire UC Davis campus including UC Davis Health. The incumbent manages the Client Services and Desktop Engineering team, responsible for coordinating client engagement, endpoint security and delivering integrated solutions encompassing the full range of Admin IT, campus, and external vendor IT functions in a complex, federated, heterogeneous business environment. Ensures effective delivery of multi-tier IT services including incident response, systems and process analysis, technical project management, IT security, $300K+ in annual software licensing, $600K in annual hardware purchasing, management of 10,000+ annual IT incidents, and delivery of additional IT services for 1600+ staff and workstations, including life safety and emergency operations functions.

Provides second and third-tier computer support services and computer scripting within the Division of Finance Operation and Administration (FOA). Applies IT professional concepts, departmental and campus policies, and procedures to resolve a variety of moderately complex issues in one or more IT areas of specialization.

POSITION INFORMATION
* Salary or Pay Range: $82900.00/yr. - $152900.00/yr.
* Salary Frequency: Monthly
* Salary Grade: Grade 23
* UC Job Title: INFO SYS ANL 3
* Number of Positions: 1
* Appointment Type: Staff: Contract - 2 year contract position with the possibility of extension and/or converting to career
* Percentage of Time: 100% Fixed
* Shift Hours: M-F, 8-5
* Location: Davis, CA
* Union Representation: 99 - Non-Represented (PPSM)
* Benefits Eligible: Yes
* Hybrid/Remote/Onsite: This position is hybrid (mix of on-site and remote work)

Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands
* Standing - Frequent 3 to 6 Hours
* Walking - Frequent 3 to 6 Hours
* Sitting - Frequent 3 to 6 Hours
* Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
* Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
* Bending/Stooping - Occasional Up to 3 Hours
* Squatting/Kneeling - Occasional Up to 3 Hours
* Keyboard use/repetitive motion - Occasional Up to 3 Hours

Mental Demands
* Sustained attention and concentration - Frequent 3 to 6 Hours
* Complex problem solving/reasoning - Frequent 3 to 6 Hours
* Ability to organize & prioritize - Frequent 3 to 6 Hours
* Communication skills - Frequent 3 to 6 Hours
* Numerical skills - Occasional Up to 3 Hours
* Constant Interaction - Occasional Up to 3 Hours
* Customer/Patient Contact - Occasional Up to 3 Hours
* Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment
* Work flexible or extended hours including nights, weekends, and holidays, sometimes on short notice, to meet business needs. Limited vacation usage during peak workload periods. Work in a dynamic, distracting, knowledge sharing environment. Employees are personally responsible for following safety guidelines and procedures.
* UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space. Additional information and specifics regarding the policy are available at http://breathefree.ucdavis.edu/index.html

Special Requirements
* This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)

Diversity, Equity, Inclusion and Belonging
At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere