Customer Service Representative

General Purpose and Scope of Position:

This position is critical to the operations team, supporting order processing, inventory management, and overall warehouse performance. It is also tasked with providing outstanding customer service and is a key liaison between sales, operations, suppliers, and customers. Additionally, this position provides clerical assistance in order processing and inventory management.

Key Skills and Abilities Include:

• High School Diploma or equivalent required - Associate or Bachelors Degree preferred
• Proficiency with technology and software, including Microsoft Office and Windows applications. Proficiency with Enterprise Resource Planning (ERP) software is preferred; training will be provided
• Knowledge of mathematical concepts and the ability to apply such concepts as fractions, percentages, and ratios to practical application with accuracy
• Ability to sit at a desk and/or computer terminal to perform writing and/or keying/typing information for protracted periods of time
• Mobility to move freely across uneven terrain both indoors and outdoors safely

Key Personal Attributes Include:

• Strong interpersonal and effective communication skills for interaction with customers and fellow employees across verbal, written, and all media (phone, e-mail, text) formats
• Backround in agronomy desired
• The ability to maintain a positive and professional working relationship with peers, management, and support resources
• Maintains a constant commitment to teamwork and exemplary customer service
• Ability to take initiative and work independently with minimal supervision
• Practical organization skills with strong attention to detail along with the ability to multi-task and prioritize multiple assignments
• Ability to respond professionally to common inquiries or concerns from sales staff and other employees, customers, regulatory agencies, suppliers, etc
• Reads writes and speaks the English language fluently

Specific Responsibilities and Key Deliverables Include:

• Work closely with the Warehouse Manager to ensure smooth business and warehouse operations
• Provide product recommendations to internal customers
• Utilize JD Edwards (Enterprise Resource Planning (ERP) software), Microsoft Office, and other online platforms to perform daily duties (monitor and process sales orders, shipping documents, invoicing, and payment collection)
• Respond to inquiries and emails from customers, clients, suppliers, and other stakeholders in a timely, accurate and appropriate manner
• Assist with inventory management including the purchasing and receiving of products as well as daily/quarterly movement counts
• Meet or exceed timelines established under Timely Transaction Processing policy (TTP)
• Work closely with the operations team to ensure adequate inventory levels are maintained to meet customer needs
• Assist the Sales Team inaccurate customer pricing and quickly resolve any inquiries or concerns
• Assists other office team members in administrative tasks to ensure quality customer service, meeting deadlines, and sales support
• Supports Sales and/or Operations Manager as requested
• Exemplify compliance with company policies and procedures within the office and support the warehouse in remaining compliant with local, state, and federal regulations
• All other duties as required

Compensation and Benefits:

• In compliance with all states and cities requiring transparency of pay, the base compensation for this position ranges from $18.99 - $25.34. Note that salary may vary based on location, skills, and experience. This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits, https://bit.ly/3S8aDCj