Community Strategist and Client Success Lead

NetSmart Technologies
United States, Kansas, Overland Park
Jan 15, 2025
Responsible for leading teams accountable for the success of new and existing client engagements. Implement growth strategies through proactive efforts with relationship owners of existing or prospective clients and Business Unit leaders Responsibilities Engage with specific clients to develop and grow our partnership through executive relationship development, strategic planning, and demonstrating industry leadership. Act as a subject matter experton Physical Therapy, Occupational Therapy and Speech Therapytopics inclient facing settings, such as client webinars, conference presentations or user group sessions. CommunicateconfidentlyNetsmart's overall guiding principles and strategic imperatives, solution offerings, technology, and consulting services and how they relate to provide total client value. Cultivate relationships that include C-Level client leaders to ensure the health and growth of client relationships. Proactively identify trends that impact client health, develop strategies to address, and communicate back to internal and external stakeholders Support, coach and train the team through escalated client issues and as appropriate intervene to drive positive outcomes for Netsmart and clients. Identify opportunities for proactive outreach and communication to address for all clients. Prepare and deliver presentations for executives, and internal or external stakeholders. Cultivate and disseminate industry, solution, and best practice knowledge and drive consistency of knowledge across the team. Attend trade shows and conferences Qualifications Required Bachelor's degree or equivalent relevant work experience At least3years'PT, OT and/or Speech Therapywork experience At least 3 years' experience with EMR-based technology services and solutions Sales or account management experience with health care and/or technology services and solutions Effectively collaborate and communicate with all levels of management and cross-functional teams. Strong interpersonal skills with outstanding relationship building skills. Capable of developing and delivering content/presentations to drive thought leadership, solution value, or other relevant content Proactive in nature, opting to take charge rather than waiting for prompting Capable of managing multiple projects, across multiple clients at once Previous experience with management, leadership, or people development Preferred Salesforce CRMexperience Experience in making regulatory requirements consumable for clients and associates Expectations Up to 60% travel Proficient in Microsoft Office Suite Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate. Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider. If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled. All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position. Netsmart's Job Applicant Privacy Notice may be found here.