Program Management Director - Engineering Operations

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About Salesforce

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Job Overview

As a Program Director/Snr Director within Engineering Operations you will be a key player in ensuring our engineering staff are successful both locally and globally. Helping them stay connected to one another and to our Engineering org as a whole. You will be an important voice within our broader management team, and a liason between the global Engineering teams. You will oversee and actively participate in a variety of operational tasks, initiatives and global projects. You will be an action-oriented leader who can spot what needs to be done, prioritize tasks for Engineering , and mobilize your group to accomplish our ever changing goals. You will use your creative problem-solving abilities, and strong communication skills to succeed and expand not only your growth but the overall growth mindset of the team.

About You

• Love to wear multiple hats.

• Builds relationships to make things happen.

• Highly functional in an energizing environment.

• Comfortable bending between the tactical and strategic.

• Outstanding executive presence and communications professional.

• A service-oriented-minded person who "Thinks Customer."

• Enjoy a hyper-transparent flow of information, conversation, and ideas.

Key Responsibilities:

• RTB Activities - (Run the Business) Work alongside Snr Leadership to prioritize and action on any programs, tasks, actions as needed

• Technical Data Mgmt - review and analyse technical metrics. Provide solutions and execution plans to leadership for improvements

• Budget Mgmt - Accountable for a variety of budgets, Infra, Program, Travel, Cost to Serve etc. Ability to forecast and deep dive into variances where needed

• Non Technical Data Management: Extract and analyze data, as well as generate reports for various operational initiatives within the team. e.g. headcount, location, budget, recruiting stats etc

• Productivity Initiatives - Work with our Productivity Council to identify and resolve blockers to developer productivity.

• Headcount Mgmt - Collaborate with stakeholders to allocate headcount in accordance with business priorities, corporate ratios, locations etc

• Partnerships with Cross functional Stakeholders - Partner with key business stakeholders e.g. Finance, Recruiting, ES etc to ensure your are team are successful in each of these areas

• Workforce Location Strategy - Work with leadership and stakeholders to create, align and execute on our Engineering location strategy

• Offsites, All-Hands, Leadership Meetings - Create agendas, decks, facilitate leadership meetings as required

• Newsletters - Pull together content and create Newsletters as needed

Qualifications:

• 10+ years in an Operations or Program Mgmt role

• Bachelor's degree in Business Administration, Management, or a related field.

• Enthusiastic team player with a proactive and can-do, problem-solving attitude.

• Excellent analytical and problem-solving skills with a history of hands-on, detail orientation.

• Strong organizational skills with the ability to manage multiple projects simultaneously.

• Ability to establish credibility and rapport with senior executives and team members.

• Outstanding organizational, communication, and relationship-building skills conducive to driving consensus; able to work in a cross-functional, matrix management environment.

• Ability to master technical subjects and technologies relevant to the role.

• Proficiency in data analysis and report generation.

• Attention to detail and ability to maintain accurate records.

• Prior experience in an SaaS company is a strong advantage

• Knowledge of budget management and financial tracking.

Location:
This position is based in AMER, and may require occasional travel

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