Dispatcher I

Dispatcher I - Lenexa, KS - Monday - Friday 19:00 - 03:30

Responsibilities include answering client pick-up request calls, planning and scheduling pick-ups, communicating with field operations and responding to customer inquiries/complaints. Assigns pick-ups to appropriate internal or external resources to ensure timely delivery to the lab.

Pay Range: $17.76+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

* Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
* 15 PTO days first year
* Paid Holidays
* Annual Bonus Opportunity
* 401(k) with matching contributions
* Variable compensation plan (AIP) bonus
* Employee Stock Purchase Plan (ESPP)
* Employee Assistance Program (EAP)
* Blueprint for Wellness
* Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
* Opportunities for career advancement
* Training provided!

• Answersclient pick-up request calls andenter intodispatch system
• Determinesif pick-up can be performed as requested by the client based upon multiple factors
• Assignspickup and delivery destinations to courier
• Actively Listens to client concerns, conducts preliminary Research and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.
• May include other tasks as assigned

QUALIFICATIONS

Required WorkExperience:

1 to 3 years Customer Service or Logistics Experience

Preferred Work Experience:

N/A

Physical and Mental Requirements:

Ability to sit for long periods of time

Knowledge:

• General knowledge of logistics operations
• Knowledge of Quest Diagnostics logistics' policies and procedures

Skills:

• Ability to handle a high volume of telephone calls and work in afast pacedenvironment
• Ability to learn Dispatch Application and accurately enter pick up requests
• Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Well organized, utilizes job aides, maps etc.,and can locate information readily
• Must be able to prioritize and handle multiple functions and service Multiple Regions simultaneously
• Ability to interface with other departments within the facility andcompany
• Ability to maintain confidentiality concerning information and data received
• Flexible and available based on staffing requirements; weekends, holidays, on-call and overtime
• Job Competencies Include
  • Functional/Technical Skills
  • Integrity and Trust
  • Active Listening
  • Negotiating Skills
  • Problem Solving
  • Drive for Results
  • Composure
  • Creativity
  • Priority Setting

EDUCATION
Associates Degree

LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2024-76186

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets