Medical Assistant - Population Health - Hybrid - 133327

Population Health Services Organization has a Complex Case Management and UCSD at Home team. We provide RN Case Managers, Social Workers, Care Navigators and providers to high-risk home-confined patients throughout San Diego County. The Medical Assistant will help support our team of NPs, MDs, RNs, and Social Workers in scheduling, escalating issues, care coordination and community resources. This position requires exceptional telephonic skills, including high volume of telephonic outreach to engage patients into Population Health programs. The Medical Assistant will work within UCSD's Home Program and support our Emergency Department to Home Program with scheduling and help providers with orders and communication. This position will be a hybrid of remote and in-office work.

This Medical Assistant will need to possess a strong background in having worked in a clinic, hospital, or nursing home setting, helping providers with orders and referrals and be able to gather an intake and have a sense of when to escalate any issues to an RN that may arise during the day. The Medical Assistant performs work which requires specific knowledge and training in patient care duties within business and professions code of the State of California and/or the regulations The Joint Commission (TJC). These duties also include but are not limited to: scheduling of patient appointments and associated patient system screens; accurate billing; environmental care functions; equipment/supply management; and cleaning/disinfecting the environment. Requires knowledge of medical terminology, online scheduling, universal precautions, and proper use of body mechanics.

This position will support multiple providers per day and work with 20+ different providers per month. Additional coordination is needed to ensure patients have their follow up appointments scheduled in a timely manner. The position requires initiative, the ability to prioritize demands and the ability to work in a team environment. Previous experience with lab work, vital signs, medical terminology, medical record documentation, and patient interaction are critical to this role. Most of this work is telephonic but may involve home visits as needed. Other related duties as assigned.

While not required, a cover letter is highly recommended when applying to this position. The application has a few open-ended questions at the end. Please take time and thoughtful consideration when completing the application.

• Certified Medical Assistant (CMA) OR Certificate of completion of a Medical Assistant training program.

• BART or BLS at time of hire with commitment to get BART within six (6) months of hire date.

• Minimum one (1) year of experience as a Medical Assistant. Recent MA experience in Family, Internal, or Specialty Medicine is highly preferred.

• Minimum one (1) year of referral coordination experience.

• Knowledge of medical terminology, online scheduling, universal precautions, and proper use of body mechanics.

• Experience with Epic.

• Experience with Careport/Allscripts.

• Experience with Microsoft Office products including proficiency in Excel.

• UCSD clinic scheduling experience.

• Lean Six Sigma yellow belt.

• Two (2+) or more years of internal medicine or multispecialty care experience.

• Prior hospital experience.

• Prior EMT experience.

• Bilingual: Spanish/English.

• Weekends and holidays may be required.
• Must be able to work various hours and locations based on business needs.
• Work hours are variable, with some weekends and holidays required.
• Employment is subject to a criminal background check and pre-employment physical.
• Must have access to reliable transportation.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace