Client Experience Manager

Qualifications:

• Minimum of three years of supervisory experience.
• Computer literacy in email environments; proficiency in MS Word, Excel, and PowerPoint (used daily and extensively in this position).
• Strong leadership skills, combined with management practices, principles, and supervisory techniques to accomplish instruction, motivation, and training of personnel.
• Excellent problem-solving and decision-making skills.
• Valid driver's license.
• Strong written and oral communication skills, with the ability to interact with people from multi-functional and diverse backgrounds.
• High school diploma or equivalent.
• Ability to read, write, and speak English.

Pay Disclosure:

"The salary range for this position starts at $60,320.00; however, the base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered."

Job Summary:

The Client Experience Manager position is based in Bellevue, WA. The ideal candidate will manage a small team, coordinating the workflow within the team, prioritizing jobs, and delegating duties to associates. This position may also require the SDM to perform site activities due to unanticipated volume increases, staffing coverage needs, or special projects requested by clients.

Responsibilities include, but are not limited to:

• Perform administrative tasks, provide volume/billing input to the one-up Manager, and complete other assigned duties in a timely manner.
• Ensure service levels are clearly communicated, understood, and met by on-site staff.
• Perform all HR functions, including time and payroll authorization, vacation approval, hiring/separation, annual reviews, and merit increase actions, with approval from HR and/or the one-up manager.
• Utilize technology to perform tasks efficiently and demonstrate effective communication skills, both orally and in writing.
• Serve as the day-to-day point of contact for our customer.
• Develop proactive and corrective action plans to meet the demands of the business.
• Maintain effective training and cross-training programs to ensure personnel are highly productive.
• Ensure adherence to company policies and guidelines, as well as safety and security procedures.
• Conduct regular staff meetings to review new procedures, share corporate updates, and solicit input from employees.

Ability to:

• Provide honest and timely verbal and written feedback to employees.
• Address performance issues with directness and sensitivity, with guidance from the manager and human resources.
• Lead a diverse team within one of the following areas: mail, shipping, receiving, print production, or distribution.
• Hire, train, coach, counsel, and manage all aspects of employee performance.
• Identify, discover, and meet the needs of our clients and customers.
• Work independently.
• Lift at least 50 lbs.