Onboarding and Integration Specialist

MINIMUM QUALIFICATIONS:

EDUCATION, EXPERIENCE, CERTIFICATION, AND/OR LICENSURE:

1. Bachelor's degreeORA High School Diploma or equivalentANDTwo (2) years of faculty onboarding, recruitment & retention, project management experience or relevant experience in healthcare.

2. Driver's License is required.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Certified Fellow of the Association of Staff Physician Recruiters (FASPR).

CORE DUTIES AND RESPONSIBILITIES:The statements described here are intended to describe the general nature of work being performed by people assigned to this position.They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.Other duties may be assigned.

1. Develops, implements and manages physician onboarding and integration program and strategies to accelerate time to productivity and faculty retention and engagement.

2. Establishes and maintains engagement with new faculty member from date of signed offer letter through first 12 of employment.

3. Collaborates and serves as the liaison with physician recruitment team, benefits, payroll, clinical departments, medical staff affairs, provider enrollment, appropriate state Board of Medicine or Osteopathy, and other appropriate departments to ensure a timely and efficient onboarding experience for all new clinical faculty.

4. Serves as the main point of contact and liaison for new clinical faculty and meet with Faculty immediately upon offer acceptance to guide them through the credentialing, provider enrollment, privileging, licensure, and new hire process to meet expected start date and timelines.

5. Identifies and recommends new policy, welcome packets, and program initiatives and recommends appropriate interventions and corrective measures to enhance the effectiveness of the onboarding and integration experience.

6. Updates faculty record in WVUHS onboarding (Echo) & HRIS (Ultimate) software as progress with onboarding is made.In conjunction with the appropriate vendor or IT, implements an Onboarding Portal for Faculty to complete requirements electronically.

7. Develops, implements, updates integration and onboarding reports, templates, and checklists. Collects and analyzes data to demonstrate impact of physician onboarding on retention, effectiveness, engagement, and timeliness.Provides updates & regular reports to Department Administrators, Chairs, Director of Physician Recruitment and other leadership.

8. Practices continued performance improvement through regular departmental contact group meetings.Coordinates, trains and provides staff support in the implementation of organization-wide faculty onboarding program for clinical departments.Meets with all departmental representatives regularly for continued performance improvement and educates them to ensure consistent and equitable application of onboarding and integration strategies, procedures, and templates.

9. Serves as main point of contact and liaison for relevant state Boards of Medicine. Monitors the board websites and communications for changes and updates to the licensure process. Educates departments, leadership, and faculty on changes.

10. Manages criminal background checks, employee health, benefits & payroll enrollment, pre-employment requirements, IT coordination between 3 entities responsible for access, and EPIC training for new clinical faculty.

11. Initiates payments (when appropriate) of signing bonuses when specific onboarding milestones are achieved.

12. Supports retention of faculty through their first year by helping with their and their families' integration and acclimation into the organization and community through relocation needs, Dual Careers and Community Resource Groups.

13. Develops, implements and manages a faculty welcome orientation day held monthly or quarterly to welcome new faculty and educates them on resources and culture.

14. Explores and evaluates best practices professional trends and issues in physician onboarding, integration, and retention integrates changes into onboarding process as needed. Benchmarks onboarding practices and reports out on metrics.

PHYSICAL REQUIREMENTS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Prolonged periods of sitting, visual effort from viewing computer screen and clarity of speaking and hearing abilities in order to communicate by telephone and face to face.

2. Ability to walk/ ambulate to all facilities with faculty.

3. Ability to lift, push, or pull a minimum of 40 pounds.

4. Ability to travel to other WVU Medicine Health System and affiliate facilities is required to facilitate onboarding and integration needs.

WORKING ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Normal office environment.Daily interactions with various employees, management and faculty physicians at all levels within the organization.Considerable communication occurs by telephone, email and face-to-face.Regular interaction with all departments: Medical Staff Affairs, Provider Enrollment, WVU & UHA Payroll & Benefits, Employee Health, and appropriate Boards of Medicine or Osteopathy.

2. Hours will vary in order to accommodate new faculty schedules.

SKILLS AND ABILITIES:

Excellent computer skills, including Microsoft Office, (especially EXCEL).

2. Excellent organizational, customer service and interpersonal skills. Position requires ability to establish and develop relationships at all levels.

3. Prior experience in projects and research related to projects.Significant work project planning is required to enable all functions of the position to be given adequate attention and also to meet numerous deadlines.

4. Ability to work independently and use of independent judgment

5. Ability to manage multiple priorities at once and adhere to stringent deadlines.

6. Ability to conduct and lead meetings for administrative staff relating to Onboarding process changes.

7. Ability to remain calm and be helpful when circumstances change with no warning.

8. Ability to learn HRIS database management and report generation for Office.

9.

Strong writing skills.

Additional Job Description:

Scheduled Weekly Hours:

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Exempt/Non-Exempt:

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WVU Medicine is proud to be an Equal Opportunity employer. We value diversity among our workforce and invite applications from all qualified applicants regardless of race, ethnicity, culture, gender, sexual orientation, sexual identity, gender identity and expression, socioeconomic status, language, national origin, religious affiliation, spiritual practice, age, mental and physical ability/disability or Veteran status.