Facility Operations Manager

About The Kennedy Center

"I am certain that after the dust of centuries has passed over our cities, we, too, will be remembered not for victories or defeats in battle or in politics, but for our contribution to the human spirit." - President John F. Kennedy

The Kennedy Center is the nation's cultural center and living memorial to President John F. Kennedy. Located on the banks of the Potomac River in Washington, D.C., the Center presents performances across all genres, and is also home to artistic affiliates Washington National Opera and National Symphony Orchestra.

At the Kennedy Center, we strive to foster belonging and empowerment at work. We are able to advance our mission because of our committed and passionate employees. We are fortunate to be able to leverage their diverse perspectives, life experiences and skills to inform how our workplace can be a safe, transparent, and replenishing community. The Kennedy Center is an equal opportunity employer and does not discriminate against any employee or applicant based on race, religion, gender identity, sexual orientation, disability, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.

Mission Statement: As the nation's performing arts center, and a living memorial to President John F. Kennedy, we are a leader for the arts across America and around the world, reaching and connecting with artists, inspiring and educating communities. We welcome all to create, experience, learn about, and engage with the arts.

Why Join Us

We offer a comprehensive range of benefits to all full-time employees including:

• Staff offers for discount tickets
• Retirement plan with organization matching (after 1 year of employment)
• Qualifying employer for the Public Student Loan Forgiveness Program (PSLF)
• Commuter programs including pre-tax options for discounted parking and SmartBenefits (WMATA)
• Annual Leave, Sick Leave, and Personal Days available immediately upon hire
• 11 paid holidays per year
• Medical, Dental, and Vision benefits with FSA and HSA options, and paid FMLA
• Flexible work arrangements
• We like to have fun! Check out the Kennedy Center National Dance Day 2024 staff video!

Job Description

The Facilities Management Office is tasked with the daily maintenance and long-term upkeep of the Kennedy Center's campus which consists of approximately 1.6 million square feet of usable space spread across 17 acres of land.

The following four core divisions are responsible for maintaining the Kennedy Center's multitude of complex HVAC systems, 32 elevators, six sets of escalators, 133 restrooms, more than 2,000 doors, 13 mechanical rooms, 108 crystal chandeliers, and roughly 160 valuable paintings, sculptures, tapestries, and textiles.

• Operations & Maintenance
• Facility Services
• Safety & Security
• Project Management

The Facility Operations Manager will be responsible for select facility-related operations and contracted services. Major areas of focus will include 1) the planning and execution of facility management activities and related projects that are not directly supported by the Center's federal appropriations and 2) management, maintenance and cataloguing of the visual arts collections.

The Facility Operations Manager will provide technical direction and advice to staff and contractors working in support of events, exhibits and related activities. Where appropriate, the Facility Operations Manager will coordinate scheduled work activity with colleagues and leadership. Initiative and independent judgment are required in the planning and supervision of all routine operations, but unusual operating problems or matters involving departmental policy are subject to advice and review by management. A deep understanding and appreciate for customer service and teamwork is required.

Key Responsibilities

• Responds to the needs and requests of the Center's management and staff in a professional and expedient manner; Adheres to all employer policies and procedures.
• Places a maximum emphasis on positive and timely responses to concerns and needs of building occupants and patrons, in coordination and conjunction with the goals and objectives of the Center.
• Identifies the need for and/or implements policies, procedures and programs that will assure a well-managed and well-maintained campus.
• Oversees facility-related activities and operations across the campus ensuring that all services are effectively delivered, and activities are successfully carried out and coordinated with federally funding work streams including custodial, life-safety, engineering and general maintenance activities.
• Responsible for all aspects of service delivery pursuant to assigned contracts, responsible for periodic and ongoing performance and financial review, conducting RFPs, and assuring payments and invoices match contract pricing schedules.
• Initiates, updates and manages assets & control systems within the Center's CMMS to ensure statutory, policy and contractual commitments are met.
• Develops strategic plans for assigned projects, including organizing and scheduling project components, setting milestones, developing critical path and establishing responsibilities.
• Coordinate with contractors and FTEs to ensure program and project objectives are successfully met.
• Plan for contingencies and potential delays while participate in estimating, forecasting, budgeting and scheduling of assigned projects.
• Knowledge of the principles and practices that govern visual arts management, accuracy and attention to detail required.
• Skilled in the methods and techniques that apply to the physical management of works of art, including those related to the care, handling, and movement of fragile and valuable objects.
• Analysis of immediate and long-term collection requirements, providing input on planning, configuration and implementation of appropriate displays, storage systems and equipment, taking into consideration asset safety, environmental requirements and handling of objects by full time and contracted staff.
• Coordinates with third parties and across the institution the care of objects and loans such as storage, security, coordination with conservators regarding maintenance and preservation.
• Arranges for shipping, inspecting objects, checking condition reports, oversees packing, crating, and couriering of objects in collaboration with vendors and other staff.
• Collaborates with the visual art advisor, the visual arts lead in Development, and the Office of the President on various topics: gallery rotations and decisions, schedules, catalogues, budgetary needs, and vendor coordination. Coordinates visual arts committee meeting scheduling and materials preparation.
• Other duties as assigned.

Key Qualifications

• Minimum of 8-10 years of facility management experience with at least 5 years at the level of Facility Manager or applicable subject-matter field.
• A Bachelor's degree in professional engineering, architecture, construction management or a related discipline is required, or equivalent combination of knowledge and experience.
• The candidate shall have extensive knowledge and experience in managing projects, budgeting, contracting, cost accounting, and scheduling, with the ability to do long range planning, including identifying scopes of work, schedules and budgets.
• A broad understanding of and technical experience with the facility management functions required to operate within a public building, memorial and/or performing arts center that functions under continuous operation.
• Must have knowledge of contracting policies and procedures related to obtaining and managing contracts.
• Candidate must have ability to work well with people and function well as a team member; and have excellent communication skills in written and oral media.
• Experience preparing statements of work in preparation for solicitation of bids for maintenance and repair operations; assessing criteria for contractor performance and certifying the accuracy of contractor invoices and expenses; preparing budget estimates; experience in the identification, acquisition, preservation, cataloging, provenance research, exhibition, and interpretation of works of art.
• Candidate must be local or willing to relocate to the DMV area. Relocation assistance is not provided.