Team Lead, Site Reliability Engineering - IntelliScript (Remote)

What We Do

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world.

Candidates who have their pick of jobs are drawn to IntelliScript's entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we've shown sustained growth that ensures you'll have room to grow your skillset, responsibilities, and career.

Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit our LinkedIn page for a closer look at our company, and learn more about our cultural values here.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our website to learn more about Milliman's commitments to our people, diversity and inclusion, social impact, and sustainability.

What this position entails

IntelliScript's Information Technology has been a key part of our success and is critical to our future. In this position, you will work closely with cross-functional teams to drive operational excellence, automate processes, and continuously improve system reliability. We are looking for someone passionate about identifying and mitigating risks, ensuring timely and effective solutions. The Team Lead, SRE will act as an advocate for reducing complexity and empowering others across the technology organization to drive excellence and innovation. We are looking for a blend of hands-on expertise and leadership experience, acting as a player/coach to help develop the SRE practice at IntelliScript.

What you will be doing

• Proficiency in Observability, guiding teams on best practices for implementing monitoring, logging, and tracing to improve application reliability and performance based on the application's Criticality Tier
• Partner closely with Software Engineering, Cloud Engineering, and Architecture teams to improve standards and Architectural blueprints, ensuring patterns are resilient, performant, and cost effective
• Collaborate closely with our business stakeholders to understand when our customers experience service degradation, define SLOs, measure adherence to SLAs, and establish Error budgets
• Help manage risk in our production environment by participating in release reviews, and blocking risky changes that could jeopardize the Error Budget
• Work closely with Service Desk and Operations teams to proactively identify and prevent disruptions, aiding with incidents, and recommending preventative measures
• Gain a strong understanding of our environment and establish anomaly detection and resolution automation
• Establish the SRE practice, setting the North Star vision, and building a team to get us there

What we need

• 10+ years of relevant experience
• Prior expertise in Infrastructure/Cloud (AWS), Application Development, Data/Storage, and/or DevOps
• Strong expertise in Observability (Datadog, CloudWatch, Redgate, App Dynamics, NewRelic, Dynatrace, and/or Prometheus/Grafana)
• Deep knowledge of on-premises and cloud infrastructure (AWS)
• Experience in incident response, disaster/disruption recovery, and designing systems for high availability and resilience
• Experience writing Infrastructure as Code (IaC) with tools like Terraform, Ansible, CDK or Cloudformation
• Strong leadership qualities and technical skills, with the ability act as a player/coach
• Strong communication skills to collaborate cross-functionally and make recommendations that align to the business and technology teams
• Clearly exhibits leadership qualities that foster an inclusive and positive team environment that allows for positive and constructive feedback, recognition, leadership, and personal and professional development
• Ability to ramp up quickly on both new and existing technologies
• Excellent technical design, problem solving, and debugging skills

What you bring to the table

• Proactive and positive approach to solving problems and correcting issues, including bringing new and innovative ideas to protect our environments
• Ability to facilitate collaboration among team members and across varying levels of technical fluency
• Demonstrated "let's find a way to do it" attitude, with the ability to adapt in any situation
• Detail oriented with excellent verbal and written communication skills
• Customer-centric approach to finding solutions
• Convey confidence in employees' ability to be successful; allow employees freedom to decide how they will accomplish their goals; provide authority and resources
• Ability to tackle a problem by using a logical, systematic, sequential approach to generate sensible, realistic, practical solutions to problems
• Verifies important details, ensure there are no surprises or gaps in needed information
• Generate new approaches to problems or innovations to established approaches; think and look outside the box
• Take ownership for own performance and project maturity and professionalism

Wish list

• Continued education and/or advanced degree(s)
• Experience in environments subject to HIPAA and/or PCI regulations
• Experience in software-as-a-service, actuarial science and/or insurance underwriting industry

Location

The expected application deadline for this job is February 28, 2025. This position is open to remote work. Applicants must be willing to travel to the Milliman office in Brookfield, WI for quarterly PI Planning meetings.

The salary range for this position is $122,000 - $248,000 depending on a combination of factors, including but not limited to education, relevant work experience, qualifications, certifications, location, etc. In addition, we offer a signicant performance-based bonus plan, prot sharing, and generous benets.

Milliman Benefits (Full time U.S. positions only)

At Milliman, we focus on creating an environment that recognizes - and meets - the personal and professional needs of the individual and their family. We offer competitive benefits which include the following based on plan eligibility:

• Medical, dental and vision coverage for employees and their dependents, including domestic partners
• A 401(k) plan with matching program, and profit-sharing contribution
• Employee Assistance Program (EAP)
• A discretionary bonus program
• Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours worked
• Family building benefits, including adoption and fertility assistance and paid parental leave up to 12 weeks for employees who have worked for Milliman for at least 12 months and have worked at least 1,250 hours in the preceding 12-month period
• A minimum of eight paid holidays
• Milliman covers 100% of the premiums for life insurance, AD&D, and both short-term and long-term disability coverage
• Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation, and applicable medical needs

Equal Opportunity

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.