Patient Call Representative - Primary Care - Alamo - Full Time - 8 Hour - Days

Education:

• High School Graduate or Equivalent Preferred

Experience:

• 1 year Clerical - Medical Secretary Preferred

Certifications/Licensures:

• CMA - Certified Medical Assistant Preferred and

• Epic - Proficiencies required for this position must be passed within 90 days of start date.

Skills:

• Knowledge of organizational policies, procedures, systems and objectives.

• Trained in Health Insurance Portability and Accountability Act (HIPAA) general protocols with additional training specific to department as required & Security Policies and Procedures.

• Proficient in Microsoft Office Products (Word, Excel, Outlook and Power Point).

• Maintains professional and personal integrity.

• Must be able to maintain effective working relationships with a wide variety of individuals.

• Ability to communicate effectively written and orally.

• Ability to possess visual capacity and hearing to monitor and use telephone equipment.

• Effective communication skills (good hearing, listening and speaking skills).

• Ability to deal diplomatically with all types of individuals under stressful situations.

• Basic knowledge of medical terminology, anatomy and physiology.

• Ability to work with the public in a professional courteous manner.

• Enjoys working with the public.

• Knowledge of JMH patient navigation programs.

Shift hours may vary

Pay Range: