Cloud Manager (Manager, IS II)

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Information Services is the central IT department supporting all divisions of the Metropolitan Council. Our 140 team members provide technology, practices and innovative solutions that enable the core services of the Council.

How your work would contribute to our organization and the Twin Cities region:
The Cloud Manager (CM) is critical to the development and execution of key strategic Infrastructure and Cloud Operations (ICO) projects across the Metropolitan Council's (MC) various divisions.
A successful Cloud Manager is responsible for the planning, implementation, and operational excellence of Azure hybrid infrastructure services, including the integration of on-premises, cloud (Azure, AWS, GCP), and edge computing components. This role leads a team of cloud and infrastructure engineers to deliver scalable, secure, and cost-effective infrastructure platforms that support enterprise-wide IT and business strategies.

Full Salary Range: $52.19 - $84.71 hourly/$108,555 - $176,197 yearly

This position is eligible for a hybrid (both remote and onsite) telework arrangement. Candidate's permanent residence must be in Minnesota or Wisconsin.

Strategic Planning & Leadership

• Lead the design and operation of Azure hybrid infrastructure and multi-cloud strategies to support business applications and workloads across public and private cloud environments.
• Develop and mature enterprise-level infrastructure standards, runbooks, and policies focused on security, automation, and efficiency.
• Own and drive the roadmap for ICO platforms in alignment with broader IT and organizational tools.

• Manage, mentor, and grow a high-performing team of infrastructure and cloud engineers.
• Serve as an escalation point for critical ICO issues and incidents; participate in on-call rotations to ensure Service Level Agreements (SLAs) are consistently met.
• Establish and track Key Performance Indicators (KPIs), SLAs, and operational telemetry to identify opportunities for cost reduction, performance improvement, and automation.

• Oversee the implementation and maintenance of Infrastructure as Code (IaC) using Terraform and Ansible.
• Promote automation across deployment pipelines, system management, and monitoring to enhance reliability and scalability.

• Partner with application, DevOps, security, and data platform teams to deliver integrated and compliant infrastructure solutions.
• Collaborate with cybersecurity teams to implement robust identity and access management (IAM), network security, vulnurability management, and disaster recovery (DR) strategies.

• Manage relationships with cloud vendors, infrastructure tool providers, and managed service partners.
• Communicate ICO performance and strategies effectively with senior leadership, business stakeholders, and key customers.

Any of the following combinations of education (in Computer Science/Engineering, Information Technology, or related) and relevant experience:

• Master's degree and 5 years of experience, including 3 years of management experience.
• Bachelor's degree and 7 years of experience, including 3 years of management experience.
• Associate's degree and 9 years of experience, including 3 years of management experience.
• High school diploma/GED and 11 years of experience, including 3 years of management experience.

• Expertise in Azure, with working knowledge of AWS and GCP.
• Hands-on experience with IaC tools (Terraform and Ansible).
• Familiarity with DevOps practices, CI/CD pipelines, and observability tools.
• Ability to incorporate the principles of inclusion, equity, and diversity into your daily work and look for positive ways to apply the Golden and Platinum rules when interacting with others.
• Familiarity with the varied communities of the MC.

• Understanding of the various business units and what each unit does, their way of working, and their needs and requirements.
• Ability to juggle diverse projects and their regulatory aspects and budget constraints and how they affect the team's workload and backlog.
• Strong interpersonal relationships within and across teams and business units, to remove barriers, reduce risk, build trust and improve insights across the MC.
• Ability to set others up to be successful in their work, providing a helping hand through servant leadership.
• Comfort delivering strategic guidance to all levels of leadership, across multiple divisions and business units of the MC.

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work/life balance.

Union/Grade: Non-represented/Grade K
FLSA Status: Exempt
Safety Sensitive: No

What your work environment would be:
You would perform your work in a standard office setting. Work may sometimes require travel between your primary work site and other sites.

If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

Security Policy:
This position involves direct access to Criminal Justice Information (CJI) as defined by the FBI CJIS (Criminal Justice Information Services) Security Policy. In accordance with section 5.12.1.1 of the FBI CJIS Security Policy, final candidates must agree to submit to a state of residence and national fingerprint-based record check. If the result of the record check reveals criminal convictions, the nature and circumstances of those convictions will be reviewed by the Metropolitan Transit Police Department and/or the Minnesota Bureau of Criminal Apprehension to determine if access to Criminal Justice Information would be permissible. If it is determined that access to Criminal Justice Information would not be permissible, the candidate will no longer be eligible for this position.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us