Supervisor Centralized Dispatch

Peoples Gas System
vision insurance, parental leave, paid time off, tuition reimbursement, 401(k)
United States, Florida, Tampa
Jan 08, 2025
Title: Supervisor Centralized Dispatch Company: Peoples Gas System State and City: Florida - Tampa Shift: 10 Hr. X 5 Days WHO WE ARE? Peoples Gas System is the fastest growing natural gas utility in the Southeast with career opportunities that fit your future. Our organization is diverse - in people, opportunities, and careers. We foster a dynamic and inclusive workplace where safety, innovation and collaboration are at the heart of everything we do. HOW YOU'LL HELP DRIVE THE FUTURE OF NATURAL GAS? Provide leadership to department personnel who perform a variety of job functions that support gas operations service work related to meter set installations, turn-on/turn-offs, high bill investigations, increasing pressure, adding load, etc. Department responsibilities include back-office, administrative and procedural aspects to performing the work including work coordination and dispatching of service personnel, work order management, new construction account management, operations planning, and incident support. Oversee successful completion of assigned job activities by planning, organizing and monitoring operational systems, procedures, and processes. In conjunction with the Manager, ensuring that department goals are in alignment with the Company's business plan. WHAT YOU NEED TO SUCCEED? High school diploma or GED Minimum of 6 years of experience related to the Duties & Responsibilities of this position; Experience must include a minimum of 2 years of utilizing a Customer Information System and PragmaCAD work management landscape in a regulated utility environment Minimum of 2 years of demonstrated leadership experience Must demonstrate effective leadership and team building skills. Demonstrated industry knowledge of gas operations function in: work management including dispatching functions, new construction, and meter reading; Knowledge of work flows in applicable systems Proficient with MS Office, SAP BO/BW, SAP CRM, and PragmaCad systems. PRIMARY DUTIES & RESPONSIBILITIES Creates general work assignments for the group and directs, schedules, and controls specific assignments as necessary, during normal work hours and emergency after-hours. Ensures all personnel are properly trained in each aspect of their job. Provides goals and objectives, and long-range direction regarding achieving them. Manages a budget and ensures proper cost management in area of responsibility. Develops new processes and new solutions related to the recording of service work order data, dispatching, and emergency and outage management. This includes the development of new work flows, communications protocols, and system tools for CRM, Work Management System, Meter Reading, and Route Optimization etc. Responsible for incident planning to provide for on and off-site dispatching as needed. Responsible for the Dispatching role during Storm and Outage Incidents.Serves as the Dispatching SME for emergency procedures and processes.Responsible for maintaining emergency equipment such as radios, hotspots, cell phones, satellite phones, and laptops. Responsible for the setup, maintenance and regular testing of a back-up dispatching location. Analyzes service work management data to determine and track performance metrics. Contributes to performance goal setting for Operations related service work levels. Develops and delivers related communications, reports, and presentations. Stays current in areas of expertise, leads in solving problems of the team Provides leadership and coordinates within various business units and across the organization such as Customer Experience, Corporate Communications, Operations, Safety, IT&T, etc. for the performance or deployment of service related programs and solutions. Serves as primary subject matter expert (SME) of work flow and administrative processes, solutions, testing, training etc. for gas service operations and supports related projects (i.e. work management, outage management, meter reading, call center, and billing and payments solutions). SMEs are expected to be familiar with all facets of a solution, including alignment to strategic priorities and objectives, the enabling computer systems and or vendors, resourcing trends and forecast, operational metrics, financial costs and benefits, and revenue if applicable, etc. WHAT WILL GIVE YOU A COMPETITIVE EDGE? College degree in associated discipline from an accredited institution is preferred and may be considered in lieu of 3-6 years of the related experience requirements Minimum of 2 years of supervisory experience Proficient user of SAP Web-IC to schedule service orders and perform Move-Ins. Proficient user of PragmaCAD to assign work and manage technician resources and availability. WHO WILL BE A PART OF YOUR TEAM? Frequent interaction with the Customer Experience department and PGS division operations, management and staff at all levels; Frequent interaction with IT staff. Contractors, customers, government and/or regulatory agencies, consulting firms, and vendors. HOW YOU'LL CONTRIBUTE? Builds Strong, Collaborative Relationships Cultivates Innovation and Embraces Change Drives Operational Excellence for Customers Speaks Up on Safety, Health, and the Environment Takes Ownership & Acts with Integrity Thinks Strategically & Exercises Sound Judgment WHERE AND HOW YOU'LL WORK? Some extended working hours and overnight travel required. WHY YOU'LL LOVE WORKING WITH US We proudly offer a competitive total rewards package and other perks to help keep you thriving: Performance Bonus: Earn an annual incentive bonus that recognizes your hard work. Comprehensive Health Coverage: Enjoy medical, prescription drug, dental, and vision insurance. Retirement Planning: Secure your future with a 401k Retirement Savings Plan and a comprehensive Pension plan. Ownership Opportunities: Participate in Emera's Employee Common Share Purchase Plan and share in our success. Time to Recharge: Enjoy Paid Time Off (PTO), paid company holidays, comprehensive mental, financial and physical wellness resources, and paid Parental Leave Growth and Development: Take advantage of tuition reimbursement and other training and development opportunities to enhance your skills and career. And much more! *Whether you're launching your career or looking to advance it, Peoples Gas is the perfect place for you, offering exciting opportunities for a long-term career with a dynamic, growing company.* STORM DUTY REQUIREMENTS TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.