Supervisor, Inside Sales

Who we are

In a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, through our core business brands - Advanced Bionics, Audiological Care, Phonak, Sennheiser (under license) and Unitron - we develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Aurora, IL | United States | Hybrid

Inside Sales Supervisor

The Inside Sales Supervisor is responsible for inside sales support via the East or West territories aligned with Field Sales. This role will have oversight of the day-to-day Account Specialist activities and programs. Close and cooperative working relationships with customers, inside sales team, outside sales department and management, along with other departments within the company.

Responsibilities:

• Coordinate and supervise training process for new Account Specialists and provide on-going training for existing personnel.
• Bi-weekly territory performance review.
• Supervise Account Specialists utilization of CRM and sales tools and recommends opportunities for improvement
• Conduct bi-monthly 1:1 coaching meeting with each member of their team
• Recommend opportunities for improvement of inside sales technique or approach based on observations
• Perform direct customer follow-up (including both verbal and written responses) on all difficult or unusual customer care issues
• Be liaison for Account Specialists with the Regional Directors
• Assure weekly meetings with Account Specialist and Account Manager
• Other duties as assigned

More about you:

• High school diploma or equivalent required
• Minimum 5 years' experience in a direct sales capacity, preferably within the hearing aid industry
• Effective verbal and written English communication and compelling sales skills
• Excellent interpersonal skills with a keen customer- and team-orientation
• Must be good at building and maintaining relationships, and be able to lead by example
• Strong time management, organizational, and prioritization skills, with the ability and commitment to follow up
• Excellent analytical and proactive problem-solving skills, with an ability to make sales and supervisory decisions based on customer needs and company policies
• Self-starter, with a proven track record in sales
• Proficient computer skills (MS Office Suite) with a strong technical aptitude

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

Don't meet all the criteria? If you're willing to go allin and learn we'd love to hear from you!

What we offer:

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/ad&d insurance
  
  
  
  • Additional supplemental life/ad&d coverage available
  
  
  
  
• Company paid Short/Long-Term Disability coverage (STD/LTD)
  
  
  
  • STD LTD Buy-ups available
  
  
  
  
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform
• D&I focused: D&I council and employee resource groups

*Plan rules/offerings dependent upon group Company/location.

This role's pay range is between: $68K to 83K based on experience. This role is also commission eligible/bonus eligible.

How we work:

At Sonova, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.