Information Governance Operations Manager

At Taft, we work as one team, driven and committed to helping our clients succeed. A full-service law firm with more than 1,000 attorneys spanning 18 U.S. offices we have the collaborative approach, advanced technological resources, and depth of services that make us a preeminent law firm.

We are seeking an Information Governance Operations Manager responsible for managing Taft's onsite operations teams to ensure the consistent delivery of information management services to attorneys and staff. All Taft employees operate under a "Client First" philosophy-in all things, we seek to provide exceptional services to our clients.

Duties and Responsibilities:

• Manage the information management operations for Taft's Information Governance program, including approved workflows, reporting standards, training requirements and compliance metrics.
• Manage a large and geographically diverse Information Management team in the performance of their assignments.
• Collaborate with vendors and internal Taft departments in support of Information Governance technology (iCompli) and industry best practice operations.
• Respond to specific requests by searching, locating, retrieving and delivering information through established procedures and delivery systems in a timely manner.
• Manage all audits performed on both on-site and off-site information collections.
• Collaborate with the Information Governance Mobility team to complete assigned work associated with on-boarding & off-boarding client matters files.
• Collaborate with the Information Governance Retention & Disposition team to complete assigned work associated with the retention & disposition of client and administrative information.
• Monitor assigned email and voice mail accounts and respond in an appropriate and timely manner.
• Provide input to Information Governance leadership on current and projected workloads, process improvements and training requirements for all Firm and Information Management personnel.
• Complete all Information Management operational quality control reports for assigned offices.
• Support Firm attorneys and staff in understanding and complying with Information Governance policies, processes, and technologies.
• Perform other duties as assigned.

Requirements:

• 2-3 years of supervisory experience, project management experience or project consulting experience, preferably in a professional legal environment.
• IGP, CIP, CRM or other information/records management certification preferred.
• Working knowledge of records and information management operations, protocols, and best practices in the legal industry.
• Working knowledge of Microsoft Office tools (Word, Outlook, Excel and PowerPoint).
• Working knowledge of iCompli preferred
• Demonstrated experience managing physical and electronic documents, files, and containers.
• Experience providing superior customer service in a fast-paced environment.
• Attention to detail and ability to manage and prioritize workload.
• Ability to effectively communicate verbally and in writing and actively listen to a variety of audiences.
• This position may require limited travel in support of Taft's onsite operations teams.
• This position requires walking, standing, bending, reaching, lifting and carrying boxes that typically weigh less than 40 pounds without accommodation.

Candidates interested in the Chicago office should apply here.

Candidates interested in the Cincinnati office should apply here.

Candidates interested in the Cleveland office should apply here.

Candidates interested in the Columbus office should apply here.

Candidates interested in the Dayton office should apply here.

Candidates interested in the Denver office should apply here.

Candidates interested in the Detroit office should apply here.

Candidates interested in the Indianapolis office should apply here.

Candidates interested in the Minneapolis office should apply here.