Director, Post Sales Engineering

The Director, Post Sales Engineering reports to the Senior Director, Post Sales Engineering and is responsible for defining, building, and leading the Post Sales Engineering team in alignment with the regional and industry direction. The Director, Post Sales Engineering must be highly organized, detail oriented, dedicated to the creation of quality services and appreciate the need for continuous process improvement by challenging the status quo.

Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.

Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.

Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.

Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.

ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

The essential functions of this position include:

• Maintain alignment with Pre-Sales and Sales leadership for the region
• Coordinate with Area Practice Directors and National Strategy team to ensure all post sales resources are getting properly trained and are aligned to assigned practices
• Responsible for resource management, performance management, hiring, and mentorship
• Ensure the region is constructed in a model that supports the local needs while mapping to the area and national initiatives
• Ensure all teams are continuously evolving to address our customers' needs, ePlus' needs and industry trends
• Foster teamwork, collaboration and accountability both within the team and throughout the area
• Coordinates with Sales, Pre Sales and Managed Services organizations as necessary to ensure a superior customer experience is delivered
• Participate in efforts to streamline process and encourage continuous improvement
• Participate in regional portfolio management with Sales and Pre Sales
• Coordinate applicable manufacturer training in team environments as well as individual plans throughout the region (in alignment with regional portfolio)
• Build and/or maintain reporting on teams to measure efficiency, effectiveness and profitability
• Ensure the team understands ePlus core values and mission
• Assist with activities such as events, campaigns, and speaking engagements where appropriate
• Maintain and recruit 3rd party partnerships needed for delivery
• Manage and oversee project success with customer satisfaction being the priority
• Drive process improvement, cultural alignment and leverage technology to improve experience for employees and customers
• Manage regional P&L performance, forecasting, and budget
• Follow ePlus' performance review process to promote communication, provide useful feedback about job performance and contribute to an employee's professional development

As a manager, you are also expected to:

• Lead and guide team members, fostering growth through mentoring, coaching, and development, while ensuring effective communication and collaboration.
• Promote an environment of inclusivity and respect, valuing diverse perspectives and encouraging open dialogue among all team members.
• Collaborate on strategic initiatives, leveraging your expertise to drive innovation and positive change within the organization.
• Cultivate a proactive approach to conflict resolution, striving for amicable solutions and escalating concerns as needed.

• Experience in managing and enhancing a world-class field services organization, as well as growing a Professional Services Consulting practice
• Experience in operations and project management
• A minimum of 3 years of experience in a field-based services management position with a minimum of 10 direct staff is required
• Bachelor's Degree or Master's Degree in a technical or business discipline is preferred
• Broad exposure to a variety of technologies/concepts and management experience in a distributed environment
• Excellent verbal and written communications skills, as well as presentation, customer, business, and negotiation skills
• Strong leadership and interpersonal skills
• Proven ability to manage the financial elements that make up the Region
• Comprehensive experience in the strategy, process and methodology for business enablement and transformation through technology

The base salary range for this position at commencement of employment is expected to be between $150,000 and $180,000 annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property, and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.

By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

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