Claims Tech Specialist - Flood

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work in 2024 for the fifth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Selective Insurance is looking for a Claims Technical Specialist - Flood to investigate, negotiate and conclude by settlement or denial complex and challenging claims. The individual in this position will also ensure claims are processed within company policies, procedures, and individual's prescribed authority with exceptional standards of performance. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Investigate the claims through telephone, written correspondence, and/or personal contact with claimants, attorneys, insureds, witnesses and others having pertinent information.
• Analyze information in order to evaluate assigned claims to determine the extent of loss, taking into consideration FEMA regulations. Assign experts to case when necessary.
• Process elevated/complex calls and correspondence from insureds, claimants and agents regarding questions or problems associated with claims. Interact with underwriters, customer service representatives and agents on claim resolution.
• Evaluate, examine and settle flood claims within delegated authority. Work with Compliance Manager on litigation files and FEMA audits and appeals which can include field re-inspections post-claim review.
• Update Flood System on a continual basis to accurately reflect status of each assigned file and ensure that adjusters are meeting FEMA requirements with focus on regular reserve updates.
• Receive, review and approve expert and legal expenses incurred to investigate, process, and handle a claim.
• Prepare check requisitions for all loss and expense payments.
• Explore salvage and subrogation potential on all claims. Prepare for and participate in claims review and FEMA audits.
• Close claim by issuing check or denial and securing appropriate releases.
• Must be able to drive an automobile to travel within territory. Car travel represents approximately 0-30% of employee's time and a valid driver's license.

Knowledge and Requirements

• Must be able to handle all claims types, RCBAP, GP and Dwelling policies.

• Must have valid state-issued driver's license in good standing and be able to drive an automobile.

Education and Experience

• College degree preferred.
• Prefer 7-10 years flood claims experience.

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.