IT Ops Engineer

MGM Resorts International
United States, Nevada, Las Vegas
Jan 16, 2025
The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. THE JOB: The Operations Center L2 Engineer is primarily responsible for maintaining the operational continuity of applications and infrastructure systems at MGM Resorts International. This role involves providing second and third-level support to address any operational issues with applications and systems in alignment with established SLAs. The engineer conducts in-depth root cause analysis for problems and incidents related to applications and services within the corporate environment. They implement technical solutions that enhance self-healing capabilities and ensure high availability for all MGMRI-installed applications. Additionally, the engineer mentors junior Operations Center L2 Engineers on a daily basis and collaborates with other IT departments to ensure timely and effective resolution of issues. THE DAY-TO-DAY: Resolve escalations from L1 Analysts and third-party vendors. Provide SME-level support for application issues. Lead project and escalation meetings, and understand system/application topology. Create and maintain documentation (KBAs, FAQs, issue logs). Escalate issues to Tier 3 teams (Enterprise Architecture, Development, Engineering, Vendors) and follow up for resolution. Mentor junior engineers and provide expertise in technologies such as Java, Windows Server, Linux, and Active Directory. Experience working with the following systems: LNIX, Windows Server, fundamental network protocols. Strong attention to detail and troubleshooting expertise. Quick identification and escalation of issues. Excellent customer service and leadership abilities. THE IDEAL CANDIDATE: Experience with corporate source systems/files (e.g., Payroll, HR, General Ledger, Hiring/Employee Processing, Inventory & Purchasing, Vendor Payments, Time & Attendance). Experience with multi-source system databases (e.g., DB2, SQL Server, Oracle). Experience with at least one of the following systems: Oracle Opera, Agilysys InfoGenesis, Lodging Management Systems, IGT Service Base Gaming, Slot floor systems, Patron Management, Zenoti, Microsoft Dynamics. Experience with Infinium BOH Applications or other iSeries BOH applications. Major Operating System Engineer-level certifications (e.g., Microsoft, CompTIA). Vendor-specific hardware certifications (e.g., DCSE, HP, IBM). Understanding of ITIL processes. Ability to analyze and resolve system-related issues based on error messages. THE PERKS & BENEFITS: Wellness incentive programs to help you stay healthy physically and mentally Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more Free meals in our employee dining room Free parking Health & Income Protection benefits (for eligible employees) Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19744 Are you ready to JOIN THE SHOW? Apply today!