New

Program Manager

Agile Defense, LLC
United States, D.C., Washington
Jan 16, 2025
At Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation's vital interests. Requisition #: 744 Job Title: Program Manager \| Exempt Location: 131 M St NE Washington, District of Columbia 20002 Clearance Level: Active DoD - Secret Required Certification(s): * PMP * ITIL v3 or 4 Foundation SUMMARY The Department of Homeland Security (DHS), U.S. Citizenship and Immigration Services (USCIS) IT Field Support (ITFS) Division of OIT is responsible for operational support of the entire user community in USCIS HQ offices, service centers, and field offices; Service Desk operations; IT equipment inventory management, mobility management, and hardware incident resolution. The PM shall have overall authority for this task order and for management of all services and personnel. The primary responsibility of the PM shall be to act as liaison between the Contractor support team and the Government (CO, COR, PM) in the conduct of all services performed under this task order. JOB DUTIES AND RESPONSIBILITIES * Provides technical/management leadership on major tasks or technology assignments. * Establish goals and plans that meet project objectives. * Overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met. * Interactions involve client negotiations and interfacing with senior management. * Decision making and domain knowledge may have a critical impact on overall project implementation. * Develop and maintain business management policies and procedures for all task areas. Coordinate program activities including, but not limited to, cost estimating and reporting; financial oversight; subcontractor management; deliverable schedule and reports; and expenditure reports * Appoint management leads with a manager to employee ratio that can sufficiently present oversight and direction for activities in support of the Government * Ensure attainment and maintenance of task order AQLs * Monitor compliance with small business participation * Manage and review task invoicing functions; resolve discrepant areas prior to submission to customer for payment; and * Annually refresh the technical skills of all staff in task areas of Service Desk Services, Field Services, Service Center Services, Account Management Group, and Hardware Incident Resolution at its own expense as the USCIS architecture and technical reference model evolve. Training and associated travel costs shall not be directly charged to the Government SUPERVISORY DUTIES * Responsible for the oversight and development of the entire contract. QUALIFICATIONS Required Certifications * PMP * ITIL v3 or 4 Foundation Education, Background, and Years of Experience * Bachelor's Degree or higher * Minimum of 10+ years of IT program (project) management experience ADDITIONAL SKILLS & QUALIFICATIONS Required Skills * Have domain and expert technical knowledge. * Excellent Customer Focus/Satisfaction Skills * Strong Team/Personnel Leadership Skills * Strong understanding of and ability to demonstrate the Agile Defense Core Values: Happy, Helpful, Honest, Humble, Hungry, Hustle * Strong Project/Program Management skills, including ability to create, implement and manage large complex projects * Strong understanding of business finances and management processes and accounting * Strong understanding of Risk Management * Strong understanding of data analysis, metrics and reporting Preferred Skills * CompTIA Security+ / Network+ * Agile SCRUM * ServiceNow WORKING CONDITIONS Environmental Conditions * Government site with possible off-hours work to support the contract. Work requires standing and walking up to 50% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Strength Demands * Sedentary - 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Physical Requirements * Stand or Sit; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are. We also believe in supporting our employees by offering a competitive and comprehensive benefits package. To explore the benefits we offer, please visit our website under the Careers section. Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do. Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated. Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support. Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task. Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges. Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35 (c) Apply for this job