Survey Data Analyst

Be the next FACE of MRA!

Friendly. Accountable. Centered on Members. Engaged.

That's the FACE Culture - and what we live and breathe here at MRA.

MRA (The Management Association) is seeking a Survey Data Analyst. This role is responsible for supporting the design, collection, and analysis of activities related to survey preparation, deployment, administration, and participation. Utilizes survey software platforms and programs to accurately collect, analyze, compile, and publish survey reports or research. Data includes engagement surveys, compensation, benefits, business trends, custom business research, and other surveys as assigned. The Survey Data Analyst reports to the Director, Surveys and is under the direction of the Survey Lead.

Responsibilities also include customer service, assisting MRA members with data submission, survey inquiries, job matching questions, and occasionally interpreting survey results or referring to compensation team professionals. Job duties vary from time to time, depending on the flow of business.

As a Survey Data Analyst at MRA, you get to:

• Contribute to survey processes with guidance and direction from Survey Lead and Engagement Survey Lead. This includes but is not limited to: Monitor participation and keep Survey Lead and team informed. Utilize the appropriate method of communication to boost survey participation while fielding routine questions regarding survey completion. Set up and program questionnaires, survey invitations, and reminders using the appropriate method and mass email system as needed. Data cleaning and verification while the survey is being conducted and after the survey closes and contact participants as needed. Review data in the survey system, platform, or program, and download and manipulate data to create master files. Collaborate with the team on current and future projects and department goals by documenting processes, issues, risks, lessons learned, etc., and contribute to process improvement recommendations.
• Assist with routine member/customer service contacts with survey-related questions for those seeking assistance to input, submit, or access survey information, including requests via phone, Salesforce, and email.
• Collaborate with Survey Project Lead and Surveys and Graphics Specialist to contribute to survey publications, website and other related projects or updates, Survey Ambassador, or other resource kits and processes by gathering, creating, recording, or producing materials for reviewing or finalization.
• Perform other duties and responsibilities as required or requested, including working on MRA projects other than surveys.

Minimum Qualifications:

• Completion of two years of college or graduation from a two-year technical college with an associate's degree.
• 1+ years of related experience.
• Scrupulous attention to detail for data accuracy, data analytics, infographics, survey reports, and other related items critical to the role's success.
• Very good multitasking capabilities and ability to work effectively in an environment of tight deadlines and constant change.
• Strong written and verbal communication, organizational, and time management skills.
• Proficient computer skills, particularly with Microsoft Office suite. Ability to learn unique survey software systems, platforms, or programs (PeriscopeIQ, Sogolytics. etc).
• Valid driver's license.

What's in it for you?

• Gainsharing
• Paid time off (vacation, holidays, sick, and a volunteer day)
• Medical, Dental, and Vision plans
• FSA and HSA accounts
• In-person or hybrid option from the Waukesha WI office
• Traditional and Roth 401(k)
• 401(k) company match
• Life and AD&D insurance
• Employee Assistance Program
• Tuition Reimbursement
• Voluntary Pet Insurance

The approximate pay range for this position in Wisconsin is $20-26/hour. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to the individual's qualifications, experience, knowledge, skills, and abilities, as well as physical work location within the state.