SUMMARY:
The Member Services Coordinator will be primarily responsible for providing customer service to our Season Ticket Members as well as their partners and guests.
DUTIES AND RESPONSIBILITIES
Respond to incoming inquiries from Season Ticket Members
Develop relationships with Season Ticket Members through various touchpoint initiatives throughout the year via phone calls, emails, in person meetings, game day interactions and other special events
Identify partners that Season Ticket Members may share accounts with and develop an understanding of what they value about their Patriots experience
Collaborate with the Member Services Team to incorporate new creative ideas to get key decision makers involved with our off-season events and game day experiences
Strive to retain Season Ticket Members from year to year and ensure their long term happiness
Act as a liaison with the Ticket Office including follow up on unpaid accounts, seat relocation requests and other ticket management issues.
Build and maintain internal informational documents for Member Services team
Utilize Customer Relationship Management (CRM) platform to organize member requests and track relevant emails and notes
Prioritize issues that need to be addressed with other departments throughout the organization
Provide exemplary customer service by following up with Members in a timely manner with the correct information that they requested and going above and beyond their expectations
Assist with identifying and managing creative Member only events and other value-added programs
Work with other departments to create awareness of all operational details for Club and Suites
Special projects and assignments as business dictates
SUPERVISORY RESPONSIBILITIES
SKILLS AND QUALIFICATIONS
Outgoing, creative & results oriented
Strong organizational skills and attention to detail
Exemplary inter-personal skills
Excellent written and verbal communication skills
Computer literate and proficiency in Microsoft Word & Excel
Self-motivated
1-3 years work experience
Bachelors Degree preferred
PHYSICAL DEMANDS
WORK ENVIRONMENT
CERTIFICATES, LICENSES, REGISTRATIONS
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Kraft Group LLC
Jan 17, 2025