Restaurant Equipment Support Representative

Make your next move an expert one.

At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.

Why Colliers?

Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

The Restaurant Equipment Support Representative is responsible for being a part of a solid and innovative team that supports the vision, mission, and goals of our client by providing information on a broad range of products and services to customers via inbound and outbound telephone contact, e-mail, and customer designed communication software. This position also assists customers with both operational, equipment, and service-related inquiries.

Candidates must be located in/around the Atlanta, GA area.

SPECIFIC FUNCTIONS AND RESPONSIBILITIES:
Assist customers with problem resolution on a variety of products and warranty related services, as well as identifying and helping to correct customer account problems.
Process orders and provides product and service information to customers over the phone, e-mail, or through customer designed software.
Identify and finalize completion of orders through invoicing.
Contribute to department goals by handling appropriate call volumes and assisting the department in meeting overall goals and budgets.
Achieve acceptable call observation results.
Assist the department by completing projects and reports related to the department.
Attend and lead meetings in their respective region for their customers a few times per year.
Interact with multiple teams to help achieve corporate objectives.
Provide back-up for other staff as necessary.
Perform other related duties as required and assigned.
Ability to train and mentor new team members for Equipment Support as well as entire Chick-fil-A team.
Help resolve operational problems and work to identify process improvements.
Lead by example and follow all policies, procedures, and processes.
Assist with both team improvement and manufacturer equipment training.
Assist with keeping daily informational documents up to date.
Assist our ESRs and Equipment Coordinators with basic problem resolution.
Ability to lead and complete special projects.

SKILLS, EDUCATION, AND EXPERIENCE:
College degree is preferred or combination of work experience and certification, high school diploma, or equivalent.
3+ years' experience in a project-based work environment and/or customer service field. Prefer candidates have back-of-house restaurant experience.
Possess outstanding written, verbal, organizational, time management, and problem-solving skills.
Ability to multi-task and pay attention to multiple details and directives at a time.
Ability to work independently as well as thrive in a team-oriented environment.
Ability to maintain, develop, and facilitate relationships with customers.
Must be motivated to attain maximum productivity in a positive working environment.
Must be able to complete work with accuracy and efficiency.
Must be able to work with little supervision and train new hires on processes.
Ability to travel.
Phone customer service experience.
Proficiency in Microsoft Office Programs.

Colliers provides equal employment opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law.

Make your next move an expert one and join us as we lead the industry into the future.

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Direct applicants only please, no agencies.

Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact accommodations@colliers.com for assistance.

For all other inquiries, including general application support or questions regarding open positions, kindly direct your email to the recruiting team at colliers.careers@colliers.com.