Region Sales Manager

What You'll Do:

• Manages District Managers or Field Sales Managers by facilitating access to resources, participating in sales campaigns, and contributing to sales strategy.
• May have responsibility for both direct and indirect sales professionals.
• Does not have direct selling responsibility with a personal quota.
• May develop new account relationships and expand existing relationships for customers within an assigned territory.
• Coaches, trains, supports, and consults sales staff in meeting required sales goals.
• Monitors external and internal customer feedback to measure performance and identify best practices to drive process improvement.
• Develops, implements, and improves processes through identification of operational, sales, and technological changes that are having an impact on customer satisfaction and contact center efficiency.
• May recruit and develop sales staff teams, provide developmental feedback to sales staff, and monitor individual and team sales goals with the objective of meeting or exceeding business sales objectives.

What You'll Bring:

• Should possess strong verbal and written communication skills and a well developed background in contact center technology, computer tracking software, and telephony capabilities.
• Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
• Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision.
• Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
• Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Bachelor's degree or equivalent combination of education and experience
• 10+ years of experience in sales and sales management

• May require a valid driver's license