IT Help Desk Specialist

Description

Trescal is a growing company, looking for new talent to join our organization! We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions.

Our team is comprised of talented professionals who excel at providing industry leading calibration, repair and asset management services to our customers. As an employee at Trescal, you will join a people-centric company with an incredible culture. We encourage new ideas and suggestions in order to continue to offer both customers and employees the services and benefits in a dynamic, global marketplace. We value teamwork, integrity, quality, innovation, and dynamic engagement. Does Trescal sound like the place for you? Then join our team!

We are looking for an experienced IT Help desk technician, based work onsite in our Santa Clara, CA location to provide fast and useful technical assistance on computer systems to our internal customers.

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance by phone, email, IT Service Desk Ticketing System or in-person.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs using our Service Desk system
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures

Requirements

QUALIFICATIONS:

• Minimum of 2 years experience providing technical assistance in a similar role
• AS degree or equivalent training/work experience
• Experience supporting Microsoft Office 365 required
• Ability to travel to Pleasanton & San Jose Lab a few times a month required
• Experience with Microsoft Active Directory highly preferred
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Self-motivated and able to work independently to solve problems
• Strong organizational skills
• Ability to multi-task and effectively prioritize and manage workload

BENEFITS:

We believe people are the most important part of every business, which is why we offer more than just great health insurance plans at a great rate. At Trescal, we have a strong track record of retaining our employees by providing challenging work experiences, learning and development opportunities, and a success oriented collaborative environment.

In addition, we offer paid time off, a 401k plan, career development opportunities, referral bonuses, and a competitive benefit package, including these company paid benefits:

• Dental
• Vision
• Employee Assistance Program
• Basic Life/AD&D Insurance
• Long Term Disability Insurance
• Short-Term Disability Insurance.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability or veteran status.