Program Implementation Manager I

At ACT Your Work Makes a Difference

Education has power - a power that changes lives forever. It creates opportunities that lift up individuals, their families, and sparks societal change that echoes through generations to come. From our grassroots we have fought the good fight for equity in education, and we remain devoted to helping anyone who struggles to access that power. This is what matters to us and we must do better -- we've never been more sure of our purpose.

ACT Education Corp. team members are part of an organization dedicated to an important mission: Helping people achieve education and workplace success. Advancing the mission internally, by helping team members achieve education and workplace success of their own, is core to our values. ACT values a diverse workplace and is committed to fostering an inclusive, equitable environment in which every team member has an opportunity to grow.

We want our team members to have the well-being and confidence they need to do their best work, in an environment where both they and the company thrive. To support this, our total rewards include company paid life insurance, medical, dental, vision, flexible spending accounts, 401(k) with company contributions, paid holidays, paid time off, and so much more. You can find a comprehensive list of our benefits here.

ACT is seeking a Program Implementation Manager I.

The Program Implementation Manager is a customer facing role that will have responsibility for successfully managing and delivering on site and virtual customer implementations of ACT products, while utilizing advanced product knowledge and technical expertise to support stakeholders throughout the customer journey.

The finalist will be hired at a salary and level commensurate with their qualifications. For this position, we anticipate offering an annual salary in the range of $50,000 to $60,000, depending on experience. ACT manages salaries within this range based on relevant factors, including skills, experience, and internal equity. This position is not incentive-eligible.

***This is a Project Based/Fixed-Term position that has an end date of August 31, 2026***

Location: This is a remote position (can also be onsite or hybrid if in Iowa City, Iowa area)

What you will be working on:

Leading or co-leading development, management and delivery for customer onboarding and training.
• Communicating status reports to internal stakeholders and customers.
• Maintaining onboarding processes, customer training tools and provides input on content.
• Acting as advisor to customers during product adoption, onboarding and while using product through proactive engagement approaches and a focus on customer experience; advocate for improvements based on observations and feedback received.
• Collecting and communicating product and process requirements with a level of technical expertise and work with technology teams to configure and validate technology systems.
• Using standard processes, working to implement them across multiple products, platforms, and tools, to the extent possible.

Role Progression:

• Within 1 month you will have a high-level understanding of ACT's products and customers and will be getting to know the team and the work they do. You also will have started to develop relationships with individuals across the organization.
• Within 3 months you will be leading discussions about external communication cadences, and content management. You also will contribute to writing and editing for key documentation and training.

• Within 6 months You will be positioned as the subject matter expert on ACT Now. You will be leading training efforts for the Implementation and Contract Operations team for ACT Now.

About You(minimum requirements):

• At least 2 years of project or program management experience.
• Knowledge and familiarity using and managing projects and programs through a variety of tools such as Jira, Outlook, and virtual training software/platforms.
• Ability to prioritize and manage complex projects in cross-functional environment.
• Experience working directly with customers to train, onboard and/or provide education on using products or services.
• Proficiency with Microsoft programs including Word, Excel, and PowerPoint.
• Strong organizational, problem solving and critical thinking skills.
• Strong communication skills, with excellent business writing and interpersonal skills, and ability to present information both in person and virtually to large groups.
• Customer-centric focus and service oriented with a strong sense of urgency and persistence.
• Ability to work collaboratively and effectively with individuals and cross-functional teams inside and outside the organization.
• Ability to quickly develop a deep understanding and knowledge of ACT products, tools and/or services and apply to customer interactions.
• Ability to travel about 25% of time, typically for 2-3 days at a time, to facilitate on site customer implementations.
• Ability to manage change and navigate positively in an environment experiencing change at a fast pace.
• Ability to apply continuous improvement to optimize existing processes and programs.
• Takes initiative and uses self-starter approach, ability to multi-task, proactively anticipates and acts on information and details needed, willingness and ability to learn.
• Is accountable, takes responsibility and follows through on commitments.
• Skills and knowledge required for success in this position attained through experience, education (Bachelor's degree in education, business administration, or related area of study), or a combination of both.

It's a plus if you have:

• Technical skills and experience with implementations on multiple platforms and systems.
• Familiarity with the education administration and/or assessment industry.
• UX/CX understanding or experience.

When ACT was founded in 1959, it disrupted the assessment industry with a new approach to helping students better understand their readiness so they could take steps to improve it. By leveraging our expertise and authority in assessment and research, we will again disrupt the industry-helping more people learn, better measure their progress, and improve their navigation through life's transitions.

More than ever before, ACT is fulfilling its mission of helping people achieve education and workplace success. We're doing it by pushing the boundaries of learning innovation through the work of our people, who we call team members because we're all in this together.

We know transformation does not come without challenge. That's why ACT invests in a variety of experiences for team members to strengthen their connections, explore ideas, learn from customers, and celebrate success.

Learn more about working at ACT at act.org!

ACT is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. ACT values diversity in people and ideas and participates in E-verify. ACT's online position announcements are intended only to provide general descriptions of employment opportunities; none of the information provided for any position should be interpreted as a commitment by ACT to specific terms and conditions for employment.

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