New

Desktop Support

TEKsystems
$25.00 - $27.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Indiana, Fishers
Jan 18, 2025
Seeking a Desktop Support Onsite work. Description* The Analyst, Tech Support a highly motivated individual to work with our Technical Support Center team in supporting our Core Platform areas. Provides technical support to users for complex computer related technical problems. Serves as the primary point of contact for users experiencing computer-related problems. Resolves technical problems in a call center/service desk environment. Uses expertise in customer service and technical knowledge gained from prior information technology experience to resolve issues surrounding installation, usage, and training on software and/or hardware products. Has strong customer service skills, a team-oriented mentality with a natural ability to fit into our dynamic culture. Advanced technical knowledge, combined with the ability to clearly communicate with the Associate and Management also required. Top Skills' Details: 1. Printer Support (Xeorox) 2. Laptop Support (Surface and Cloud PC Support) 3. Great customer service (in person) 4. Intune Experience 5. Azure AD Experience 5. ServiceNow Experience Essential Job Functions: IT Support Take incoming requests for support via phone, email, or walk-in, gather information from end user and create trouble ticket. Contact user for follow up to confirm resolution, gather additional information, or provide updated information using ticketing system. Contact external service providers to coordinate work activities as necessary. Serve as point of contact to internal and external customers through problem resolution Provide off-hours support as required to perform job functions and ensure service delivery Work with other IT departments and act as onsite troubleshooting resource for hardware and networking equipment Understanding and experience using of Virtual and Cloud Technologies (AWS, Azure, Vmware) Hardware/Software support and deployment Install and configure desktops, laptops, and servers to specifications Perform ongoing upgrades and patches as required Evaluate out of date hardware and assist in preparation for disposal/donation Security Awareness Understanding of security impacts of end user requests and ensure adherence to company guidelines General Job Functions Assist in development of departmental policies and procedures Define and assist in deployment of Process Improvements Assist in continuous development of Support Services procedures Interacts with vendors, purchases or returns items and coordinates warranty issues in order to procure requested items and resolve service issues Identifies deficiencies; communicates and coordinates improvement efforts to increase Service Desk efficiency. Develops and continually updates training material for new and existing Service Desk staff. Maintains high level of technical skill in field of expertise. Maintain regular and punctual attendance. Other Related Duties: Performs other related duties as assigned. Supervisory Responsibilities: This job has no supervisory responsibilities. Qualifications, Experience, Knowledge, Skills Bachelor's degree or equivalent combination of education and experience At least 2 years working experience in the IT field Understanding of ITIL Frameworks Knowledge with creating and abiding by Service Level Agreements (SLA) and Operating Level Agreements (OLA) Knowledge of ITSM tools (BMC, Cherwell, Landesk) Experience with enterprise Systems Management tools such as BMC Client Management. Landesk or Microsoft SCCM is a plus. Technical Certifications; A+, MCSE, MCTS, MCITP, HDI, ITIL is a plus Current hands on experience in handling Phone based support activities for 1000+ user base Excellent communication and interpersonal skills Excellent client service skills in a demanding, deadline-driven environment Knowledge of Microsoft operating systems, HP/Dell hardware and desktop & Enterprise based software Experience working with company applications, development policies, and procedures Experience working with company software and hardware products and related business issues that may impact overall business plans Skills* Desktop, Technical support, Hardware, Support, Customer Service, Cloud Surface PC, Azure AD, Intune, ServiceDesk, Xeorox, Printer Support, Troubleshooting, Imaging * Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Pay and Benefits The pay range for this position is $25.00 - $27.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Fishers,IN. Application Deadline This position will be accepting applications until Jan 30, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.