Job Objective:
The Senior Systems Administrator at Harvest Midstream Company is a multifaceted role that encompasses the administration, support, and management of Microsoft Office 365 services, Azure environments, and cloud base Entra and server infrastructure. This position requires a comprehensive understanding of cloud and on-premise systems, focusing on ensuring high availability, security, and efficiency of these services. The ideal candidate will play a crucial role in optimizing our company's IT infrastructure, enhancing communication, collaboration, and overall IT operations.
Essential Job Responsibilities: Office 365 Management and Configuration:
- Administer and support the Office 365 suite, including Exchange Online, SharePoint Online, Teams, and OneDrive.
- Manage user licenses and subscriptions, and oversee the deployment of Office 365 updates and patches.
Security and Compliance:
- Implement and monitor security measures for the protection of Office 365 services, including MFA and related security implementations.
- Ensure compliance with data governance and retention policies.
Active Directory and Server Management:
- Oversee on-premise Active Directory, ensuring proper configuration, security, and synchronization with Azure AD.
- Manage and maintain on-premise servers, including file, print, and application servers, ensuring their reliability and performance.
Collaboration and Communication Tools Optimization:
- Enhance and streamline collaboration tools to improve company-wide communication and productivity.
- Provide solutions for integration with other enterprise tools and services.
User Support and Training:
- Offer detailed-level technical support for Office 365 issues and queries across multiple domains and tenants.
- Develop and provide training materials and user guides for end-users.
- Support VIP users with O365 related issues.
Performance Monitoring and Reporting:
- Regularly monitor and analyze Office 365 service performances.
- Generate reports on usage and provide insights for improvements and cost reductions.
Project Management and Collaboration:
- Collaborate with other functional IT teams for cross-functional projects and initiatives.
- Manage Office 365-related projects, from inception to completion.
Other Job Responsibilities:
- Assists the IT Systems Administration Manager in development of standard operating procedures.
- Travel: Requires travel to Harvest field and office locations approximately 25% of the time.
- Analyzes Helpdesk statistics to recommend long-term actions to decrease incidents or reduce resolution time (i.e. recommending training, changing manufacturers to increase meantime between failures, etc.)
- Maintains employee confidence and protects operations by keeping information confidential.
- Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations.
- Communicates effectively (written/verbal) with technical and non-technical audiences, possesses strong interpersonal skills, is self-motivated, and is innovative in a fast-paced environment.
- Adheres to the company's values - integrity, ownership, urgency, alignment and innovation.
- Supports company vision and mission.
- Adheres to established work schedule, attendance standards and is punctual to work and meetings.
- Other duties as assigned by management.
Qualifications:
- In-depth knowledge of Office 365 applications, including advanced features and capabilities.
- Strong understanding of Office 365 security and compliance capabilities.
- Experience with PowerShell scripting for Office 365 automation.
- Proven ability to troubleshoot complex Office 365 issues.
- Ability to conduct and direct research into IT issues and products.
- Highly self-motivated and directed, with keen attention to detail.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong interpersonal, written, and oral communication skills.
- Ability to present ideas in business-friendly and user-friendly language.
- Strong customer service orientation.
- Strong problem solving and communication skills required.
- Experience running and maintaining a 24x7 production environment.
Education Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in administering Office 365, Azure, and Active Directory and servers.
Certifications, Licenses, Registrations: Preferred Certifications:
- Microsoft Certified: Microsoft 365 Certified Enterprise Administrator Expert
- Microsoft Certified: Microsoft 365 Certified: Messaging Administrator Associate
- Microsoft Certified: Microsoft 365 Certified: Teams Administrator Associate
- Microsoft Certified: Microsoft 365 Certified: Security Administrator Associate
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