Business Support & CSD Coordinator

Job ID: 39562 | Location: Mount Holly, North Carolina, USA

Clariant is currently looking for a Business Support, Customer Service Coordinator to support the Care Chemicals business unit in Mt. Holly, North Carolina. The Business Support and Customer Service Coordinator is responsible for providing support and guidance for the Sales Team and Customer Service Team to ensure exceptional customer service. This role also involves supporting internal business processes, coordinating with various departments (i.e., Sales, Supply Chain, Logistics), to ensure customer satisfaction throughout the order-to-cash cycle. This position will work directly with the Customer Service team to take ownership of customer issues and provide support. They will also guarantee support for the Sales team regarding operational tasks for routine account management such as pricing, invoicing, accounts receivable, and other support topics. Clariant offers a competitive salary, PTO, a hybrid work schedule and more! If this position fits your background and interests - feel free to apply!

Responsibilities

* Identify opportunities for process improvements and contribute to the development of better customer service practices

* Assist Customer Service Representatives with maintaining relevant pricing for customers, sales support, onboarding, training, and customer relationship management

* Provide feedback to management on customer issues and suggest solutions to enhance customer experience

* Support the Business with customer visits, attending tradeshows, and customer calls

* Initial point of contact for Customer Service when additional assistance is needed in resolving issues, such as logistics challenges or late deliveries.

* Maintain a high level of customer satisfaction through effective communication and problem-solving

* Liaise with internal departments to ensure smooth workflow and address any issues that may arise

* Support the sales team with administrative tasks, such as preparing sales reports, tracking sales performance, and customer pricing

Requirements

* HS diploma required, Bachelor's degree in Business Management or related field preferred

* 7+ years in Customer Management / Service role

* Strong knowledge of end-to-end Supply Chain Processes

* Detailed knowledge of Materials Requirements Planning (MRP) and Lean Manufacturing Principles

* Strong knowledge of Enterprise Resource Planning (SAP ERP) or equivalent planning modules

* Proficient in all Microsoft Office suite products

* Strong written and verbal communication and project management skills

* Ability to multitask and prioritize in fast paced environment

Whats in it for you?

• Medical/Dental/Vision Insurances
• Paid Holidays
• PTO time with a carry-over benefit
• Tuition Reimbursement
• Wellness Program
• EAP Program
• Spending and Savings Accounts
• Life/AD&D Insurance
• Disability Insurance
• Pet Insurance
• Online discount Mall
• Auto/Home Insurance
• Identity Theft Protection
• Legal Services Plan

Mahogany McClurkin
Talent Acquisition Partner
mahogany.mcclurkin@clariant.com

Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.

At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status ,age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.

Clariant Corporation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, protected Veteran status, or any other protected class as established by law.

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