Document Chain Restoration Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Summary

This position will be responsible for handling non-standard, flawed, and unusual files, so that they do not cause a stop on the main production lines. In addition, the department handles any loans needing DCR service to contact outside lenders and any special requests from clients for various service types. The product for this area is a fully executed assignment that NTC can use to complete the original client request.

Essential Functions

• Review images to verify lender of record.
• Verify all required information has been entered correctly.
• Research County websites for any missed assignments.
• Prepare OOB documentation packet.
• Contact outside lenders to obtain missing assignments.
• Maintain professionalism/rapport with outside lenders.
• Prepare assignment to send to lender.
• Query client for proof of ownership if requested from outside lender.
• This position will have KPI metrics based on the number of tasks completed as well as the ability to maintain an acceptable error rate.
• Ability to work overtime and weekends if needed.
• Perform other related duties as assigned.

Essential Knowledge, Skills, & Abilities

• Excellent verbal and written communication skills.
• Intermediate knowledge of Microsoft Office Suite, including Word, Excel, and One Drive.
• Ability to prioritize multiple objectives to meet client deadlines and department goals.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Commitment and ability to cultivate a diverse and inclusive work environment.

Education

• High School Diploma or equivalent.

Experience

• 1+ years of relevant industry experience required.
• Data Entry advanced trained required.
• Intermediate Adobe experience required.

Compensation and Benefits

• Covius offers an extensive benefits package for all employees, including medical, dental, vision and 401(k)!
• Compensation: $15.50 per hour at hire - $16.50 per hour fully trained.

Application Guidelines:

For best consideration, please submit your resume and application materials as soon as possible. Review of applications will begin immediately.

Working Conditions

Work is performed in a climate controlled indoor administrative office setting. The noise level in the work environment is usually quiet to moderate, depending upon the office or meeting location.

Physical Demands and Activities

While performing the duties of this job, the employee is frequently required to communicate. The employee frequently is required to remain stationary. The employee is frequently required to move about the office, operate a computer and other office machinery, such as calculator, copy machine, and computer printer; rarely position self to maintain files; rarely moves boxes weighing up to 30 lbs. Close and distance observation required with ability to observe objects at close range in presence of glare or bright lighting (e.g., computer screen). Must possess the ability to communicate information and ideas so others will understand and have the ability to interact with external and internal stakeholders.

NTC Non-Exempt Operations Position

The amount of work that needs to be accomplished to service the needs of NTC clients is subject to fluctuations. Due to these fluctuations, NTC may require its employees to move from an area where work is slower to an area where their services are more needed by NTC.

The willingness of personnel to assist in or move to other areas within NTC, when needed, is an important factor for the company to meet the needs of our clients. NTC strives to communicate in advance any change in job duties, roles, expectations, etc., however advance notice may not always be possible.

Covius is committed to equal opportunity in all employment practices to all qualified applicants and employees without regard to race, color, religion, gender, gender identity, age, national origin, pregnancy, disability, genetics, marital status, military or veteran status or any other protected category as established by local, state, and federal law. This policy applies to all aspects of the employment relationship including recruitment and hiring, placement, promotion, transfer, compensation, disciplinary action, layoff, leaves of absence, training, and termination. All such employment decisions will be made without unlawful discrimination based on any prohibited basis.

The essential functions, working conditions and physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Please note that all job descriptions are not intended to be all-inclusive. This job description is not designed to cover all activities, duties or responsibilities that are required of the employee for this job. Employees may be required to perform other duties at any time with or without notice to meet the ongoing needs of the organization.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!