Enrollment Coordinator

Reporting to the Manager, Enrollment and Outreach Services. As an Enrollment Coordinator, you will gain experience helping members of the San Francisco community apply and enroll in health coverage.

You will work with our clients on a one-on-one basis to provide accurate and customized information, so they are empowered to make the best decisions for themselves and their families. Our Enrollment Services team helps thousands of clients navigate complex health insurance rules, processes, and programs so they can enroll into Medi-Cal, Covered California, Healthy San Francisco, Cal Fresh and SF City Option.

You have a deep commitment to serving low-income communities with the highest performance standards and integrity. The Enrollment Coordinator is an empathetic and who is, organized, and system know-how. The Enrollment Coordinator will undergo extensive training and obtain certifications in eligibility rules and application processes in a supportive environment that consistently provides learning and professional growth opportunities.

Please note that while SFHP supports a hybrid work environment, this position is required to work Monday-Friday from 8:00am - 5:00pm. You will be required to be onsite (Tuesday, Wednesday and Thursday) at the Service Center. This onsite requirement is subject to change based on the needs of our business.

The SFHP Service Center is located at 7 Spring Street in San Francisco.

Salary: $25.14 - $32.23/hour

WHAT YOU WILL DO:

• Application support and enrollment: assist members of the public with eligibility and enrollment into health coverage.
• Program knowledge: maintain program expertise, training requirements, and certifications for all application assistance services offered by the SFHP Service Center, including Medi-Cal, Covered CA, and Healthy San Francisco.
• Counseling and education: inform and educate about health insurance and health coverage options for clients and their families in a fair, accurate, impartial, and culturally sensitive manner.
• Outreach and follow up: conduct outreach calls and schedule appointments with potential applicants, existing SFHP members, and participants renewing coverage.
• Community Engagement: participate in community events where we bring information about our coverage programs to the public working towards universal coverage in San Francisco.

WHAT YOU WILL BRING:

• Bachelor's degree in business, public health, sociology, or a related area or equivalent experience.
• One year experience in a customer service setting such as health care, eligibility, and enrollment
• Bilingual in Spanish, Cantonese, or Mandarin is helpful.
• Experience with eligibility applications such as HSF Connect, CalHEERS, BenefitsCal, CalSAWS, MEDS preferred.

WHAT WE OFFER:

• Health Benefits
  
  
  
  • Medical: You'll have a choice of medical plans, including options from Kaiser and Blue Shield of California, heavily subsidized by SFHP.
  • Dental: You'll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage.
  • Vision: Employee vision care coverage is available through Vision Service Plan (VSP).
  
  
  
  
• Retirement - Employer-matched CalPERS Pension and 401(a) plans, 457 Plan.
• Time off - 23 days of Paid Time Off (PTO) and 13 paid holidays.
• Professional development: Opportunities for tuition reimbursement, professional license/membership.

ABOUT SFHP:

Established in 1997, San Francisco Health Plan (SFHP) is an award-winning, managed care health plan whose mission is to provide affordable health care coverage to the underserved low and moderate-income residents in San Francisco County. SFHP is chosen by eight out of every ten San Francisco Medi-Cal managed care enrollees and its 175,000+ members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services.

San Francisco Health Plan is proud to be an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which our people processes are applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

San Francisco Health Plan is an E-Verify participating employer.

Hiring priority will be given to candidates residing in the San Francisco Bay Area and California.

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